Client Service Support Rep (Temp)

Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide. We are the leading provider of cross-border logistics between the United States and Canada. Are you open to the possibilities?

What does a Client Service Support Representative Do?

This role supports our Client Services team across the United States. The Client Services Support Rep position is responsible for providing necessary clerical support to assist in Purolator International’s Day to day operational efficiency and customer care support. Ensuring the organizational tasks are applied in a manner which enables the Client Services team to provide our customers with a high-quality customer experience.

WHERE are you located?

Ideally, we are looking for candidates located within the East, South, Great Lakes or Central regions of the country. Our district offices in those regions are located in Detroit MI, Chicago IL, Atlanta GA, and Philadelphia PA. Using one of those offices as a home market would be ideal, but we are open to other remote areas as well. Depending on the location of the candidate, this position may be remote, or may be domiciled within one of our office locations within the United States.

WHEN do you work?

 Monday – Friday, 8:30am -5:00pm 37.5 weekly hours

HOW do you perform? 

• Weekly service exceptions, Late PINs

• Shipments that appear to be late - require this employee to complete detailed research in order to validate if that late shipment should be counted against PI or should be considered OTP as an acceptable delay and not count against PI’s performance – heavy impact on customer facing reporting and PI Terms and Conditions service guarantees. 

• ERP system data entry/Shipment Boards: Unbilled Accesorials; PF Unbilled PRO’s; Finalizing HWBs & Determining PWB costs to ensure PI recovers all revenue
• Phone Queue: Answering calls that come into the Client Services queue and assisting the caller from start to finish (customer may be a Purolator Inc. [our parent company] customer or a Purolator International customer)
• Developing key external relationships with customers calling into the queue line - serving as point of contact to provide information and resolve concerns, using both verbal and written communication.
• ERP System Record Updating: Customer contact information is correct per account; Client Services Team account ownership is correctly identified with the employee current contact information
• SFDC Record Updating: Survey Contacts and Team Support Contacts
• Developing key internal relationships in the Transportation, Operations, and Customer Service areas using both verbal and written communication

WHO are you?

• 1 – 2 years relevant clerical/administrative work experience
• Working knowledge of Microsoft Excel (sorting, filtering, data manipulation experience is preferred)
• Experience using high attention to detail as information may be used in the preparation of presentations and/or reports

Skills & Abilities Required  

• Ability to manage emotionally charged situations requiring resolution
• Ability to follow processes, procedures, and work instructions
• Ability to use structured thinking daily, based on training and prescribed work instructions, to complete set tasks
• Ability to work in a fast-paced environment

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We perform pre-employment background verification checks.

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolatorinternational.com.