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Client Services Support Representative (Mid-Day Shift)

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Date: 25-Mar-2021

Location: US

Company: Purolator

Open up to the Possibilities!


Working at Purolator International, Inc. is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide.  We are the leading provider of cross-border logistics between the United States and Canada.  This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team.  Are you open to the possibilities?

 

HOURS: Monday - Friday, 11:30 am - 8:00 pm EST, Full Time  

 

LOCATION: Ideally, we are looking for candidates located within the East, South, Great Lakes or Central regions of the country.  Our district offices in those regions are located in Detroit MI, Chicago IL, Atlanta GA, and Philadelphia PA.  Using one of those offices as a home market would be ideal, but we are open to other remote areas as well.  Depending on the location of the candidate, this position may be remote, or may be domiciled within one of our offices within the United States.  

 

COVID Measures:  Currently all of our office and clerial positions are remote.  We have been very successful as an organization growing our business with current and new customers throughout the pandemic.  We have the appropriate tools and resources in place to make any new team member successful, no matter where they are located. 
 

Job Summary

This role supports our Client Services team across the United States.  The Client Services Support Rep position is responsible for providing necessary clerical support to assist in Purolator International’s day to day operational efficiency and customer care support. Ensuring the organizational tasks are applied in a manner which enables the Client Services team to provide our customers with a high quality customer experience.  

 

Experience Required:

  • 1 – 2 years relevant clerical/administrative work experience 
  • Working knowledge of Microsoft Excel (sorting, filtering, data manipulation experience is preferred)
  • Experience using high attention to detail as information may be used in the preparation of presentations and/or reports

 

Job Function:

  • Weekly service exceptions, Late PINs
  • ERP system data entry/Shipment Boards: Unbilled Accesorials; PF Unbilled PRO’s; Finalizing HWBs & Determining PWB costs to ensure PI recovers all revenue
  • Phone Queue: Answering calls that come into the Client Services queue and assisting the caller from start to finish (customer may be a Purolator Inc. [our parent company] customer or a Purolator International customer)
  • Developing key external relationships with customers calling into the queue line - serving as point of contact to provide information and resolve concerns, using both verbal and written communication.
  • ERP System Record Updating: Customer contact information is correct per account; Client Services Team account ownership is correctly identified with the employee current contact information
  • SFDC Record Updating: Survey Contacts and Team Support Contacts
  • Developing key internal relationships in the Transportation, Operations, and Customer Service areas using both verbal and written communication

 

Skills & Abilities Required

  • Ability to manage emotionally charged situations requiring resolution
  • Ability to follow processes, procedures and work instructions
  • Ability to use structured thinking on a daily basis, based on training and prescribed work instructions, in order to complete set tasks
  • Ability to work in a fast paced environment

 

Training

  • You will be introduced to Purolator International’s vision, core values, products and services.
  • Remote New Hire Orientation, due to COVID-19 travel restrictions.
  • Remote Corporate Orientation, due to COVID-19 travel restrictions.
     

Working conditions under which the job is performed include concentrated visual or auditory attention, repetitive movements (i.e. typing, data entry), high volume telephone activity, extensive sitting during work hours.

 

POSTING DETAILS   

Posting Number: 43052   
Hours of Work: Full-time, 11:30am - 8:00pm EST, 1 hour lunch  
Job Code: 859  
Location: Open to various locations  
Reports to: Supervisor Customer Experience and Programs
Working Conditions: Office Environment  

 

Purolator International, Inc. provides a competitive benefits package to employees and their families, including:

  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • 401k with up to 6% Employer Company Match
  • Employer Funded Life Insurance
  • Annual Bonus Incentive Plan
  • Disability/Income Protection
  • Tuition Assistance
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off (Total of 21 days)

 

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

 

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

 

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals. 

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolatorinternational.com.


Job Segment: Customer Service Representative, Clerical, ERP, Data Entry, Customer Service, Administrative, Technology