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District Service Quality Manager

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Date: 02-Sep-2021

Location: Grapevine, TX, US

Company: Purolator

Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide.  We are the leading provider of cross-border logistics between the United States and Canada.  This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team.  Are you open to the possibilities?


Shift: Full Time, Monday – Friday, 8:30 am – 5:00 pm

Location: Greater Dallas, TX area  


Job Overview:

The District Quality Service Manager (DSQM) is a critical member of the Operations team. This position is primarily responsible to manage the day-to-day activities & personnel related to Purolator International business and facility to support operational, Sales and Marketing initiatives.

This specific DSQM will be responsible for directing the financial and administration activities in the South District. This position will also manage district warehouse staff functions and Warehouse billing data entry functions.


Requirements to be considered:

  • Bachelor’s Degree or equivalent work experience
  • 7+ years relevant Warehouse Operations, Service and Management experience
  • Excellent communication skills, both oral & written
  • Courage and conviction to do "The right thing"
  • Strong personal motivation and enthusiasm, interest in and commitment to making a difference in the organization


Preferred Skill Requirement

  • Exposure to Lean Six Sigma practices and/or certified


Essential Functions

  • Responsible to create, design, and implement operational solutions for new or existing customers
  • Provide support that will include daily operations and project/task support
  • Must follow Corporate Guidelines as set forth by Corporate Finance
  • Development/refinement of relevant processes
  • Generate accurate and timely reporting of financial transactions (Accounts Receivable escalation via the CRR group, Accounts Payable vouchers,  branch accruals , and ops ground line haul, air/ ground and brokerage accruals)
  • Manage dock operations and personnel in regards to the processing of all shipments
  • Provide operation leadership within the US operations organization, assuming key roles as necessary
  • Lead or participate on cross-functional teams supporting Operations, Sales, and Marketing initiatives
  • Work in conjunction with the TSD personnel providing cost effective and service excellence in the ground transportation we sell to our customers
  • Look to enhance or modify existing processes to improve service and reduce costs
  • Maintain functional/industry expertise by attending and participating in industry associations
  • Provide metrics in an accurate and timely manner for assigned region and facility (e.g. warehouse productivity, transportation measurements)
  • Provide communication, as required, to Sales and other functional departments in a timely manner
  • Direct and lead service quality initiative for District Branch facilities and ensure compliance in all areas including but not limited to service quality, warehouse production, hazmat, dangerous goods, environmental health and safety
  • Improve warehouse production at district branches and ensure it meets and exceeds corporate expectations
  • Analyze dock operations and processes and recommend appropriate enhancements to improve production
  • Meet or exceed Quality Service metrics
  • Liaison between branches, customs brokers and transportation department
  • Ensure all unrated shipments are rated so that customers are billed appropriately
  • Improve customer on-boarding process by participating on project team to ensure successful launch of customers
  • Ensure programs and policies are understood and that all employees are trained properly
  • Orient new staff members to the organization and department policies and procedures; review his/her position responsibilities and expectations of performance
  • Establish work goals, objectives and standards to be achieved by team
  • Establish a cross-training program within the assigned district to cover daily operations and/or processes


Non-Essential Functions

  • Manage projects as assigned by the District Manager
  • Provide updates to functional leaders within Sales and Operations as required (daily/weekly/monthly)
  • Create an environment of respect and trust for resolving issues as pertains to operational and customer support
  • Accountable for all costs associated with supporting facility related activities
  • Carry out other duties as appropriate and as assigned by his/her Manager


Education and/ or Work Experience Requirements

  • Bachelor’s Degree or equivalent work experience
  • 7+ years relevant Warehouse Operations, Service and Management experience
  • Strong record of client service, with a mindset of assisting clients in resolving problems and finding solutions, including experience providing workable and understandable recommendations to management
  • Superior mentoring and coaching skills are a must for this leadership role
  • Strong team orientation, with a proven record of building team relationships with staff, clients and other stakeholders


Knowledge, Skills, and Abilities Requirements

  • Ability to communicate and get buy–in of corporate programs and policies
  • Flexibility, ability to compromise and active listening. Persuading others to listen to your ideas
  • Ability to make decisions that will impact customers and employees and will have an impact on overall business and objective
  • Ability to analyze data to formulate ideas and recommendations for cost saving measures
  • Proficient in MS Excel and Word
  • Ability to influence others through the employment of sound judgment; able to build consensus and influence change and sustain accountability
  • Demonstrated ability to adapt well to multi-location organization
  • Excellent practical approach to problem solving and issue resolution with a focus on improving the business, ensuring adherence to policies, recommending policy changes where appropriate
  • Excellent communication skills, both oral & written
  • Courage and conviction to do "The right thing"
  • Strong personal motivation and enthusiasm, interest in and commitment to making a difference in the organization
  • Ability to travel including driving to various work and/or customer locations within the local markets, Corporate HQ in New York and Canada


Working conditions under which the job is performed include, but are not limited to concentrated visual or auditory attention, repetitive movements (i.e. typing, data entry, phone activity), heavy computer work, constant sitting at workstation.




Posting Number: 50045   
Hours of Work: Mon - Fri, 8:30 am - 5:00 pm, 37.5 hours per week  
Job Code: 862  
Location: DFW 747 Port America Place #100  
Reports to: District Manager   
Working Conditions: Office Environment  


Purolator International, Inc. provides a competitive benefits package to employees and their families, including:

  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • 401k with up to 6% Employer Company Match
  • Employer Funded Life Insurance
  • Annual Bonus Incentive Plan
  • Disability/Income Protection
  • Tuition Assistance
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off (Total of 29 days)

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.


Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals. 

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Service Manager, Accounts Payable, District Manager, Manager, Accounts Receivable, Customer Service, Finance, Management