Client Technology Onboarding Specialist

Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide.  We are the leading provider of cross-border logistics between the United States and Canada.  This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team.  Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation. If you have questions, please feel free to ask during your interview.

SHIFT: Full Time, Monday - Friday, 11:30 am - 8:00 pm

LOCATION: Jericho NY (Headquarters) or NYC Metro Area

Job Summary:

The Customer Onboarding Specialist falls under our IT Division and reports into the Client Technology Solutions Manager. The primary function of this role is to formulate and define system scopes and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. 

The Customer Onboarding Specialist will use this knowledge to develop or modify moderately complex information systems. This includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. 

This position is immersed in highly complex customer automation solutions every day, so strong customer service and organizational skills are very important. 

Experience Required in Order To Be Considered:

• 3-5 years’ experience in a related role
• Experience working with project life cycle and project management methodologies
• Experience in integration with and support of ERP systems
• Must have a good understanding of business processes across most areas of business
• Proven track record of successfully onboarding customers

Preferred Education and/ or Work Experience (not required):

• Bachelor’s degree in Business (or Management), Computer Science, or related discipline preferred or equivalent work experience
• Basic understanding of transportation or freight forwarding experience a plus

Job Function:

• Successfully onboard customers into Purolator Shipping systems:
  • Work with management team to support business system requirements
  • Consult with all internal and external parties to create the best possible business solutions and optimize business processes to maximize productivity
  • Conduit, advisor & point of escalation:
    • Customer Connectivity
    • EDI invoicing, status updates & billing transmissions
    • Label Productivity
    • Commercial Clearance electronic customs solutions
  • Ensuring effective system documentation is created and maintained to support delivery of training of staff and clients in the proper use of business system.
  • Participate in daily and periodic reviews of business systems and make recommendations accordingly.
  • Create testing criteria for user effectiveness for use during and after implementation.
  • Provide post go-live customer and internal support
  • Carry out other duties as appropriate and as assigned by his/her Manager

Knowledge, Skills, and Abilities Requirements:

• Demonstrates high proficiency for project management and setting priorities
• Excellent communication, presentation and organizational skills
• Ability to handle multiple tasks simultaneously  in a fast-paced environment
• Flexibility and adaptability in ever changing environment
• Must be results-oriented with a proactive attitude
• Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment

• Highly organized and detail oriented
• Candidates must be legally eligible to work in the US

Working conditions under which the job is performed include concentrated visual or auditory attention, travel to local work and/or customer locations (advanced notice provided), repetitive movements (i.e. typing, data entry), high volume telephone activity, extensive sitting during work hours.

POSTING DETAILS

Posting Number: 52122   
Hours of Work: Mon-Fri - 11:30 am - 8:00 pm, 37.5 hrs per week  
Job Code: 903  
Location: HQ Two Jericho Plaza, Suite 204  
Reports to: Manager client technology solutions   
Working Conditions: Office Environment  

Purolator International, Inc. provides a competitive benefits package to employees and their families, including:

• Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
• 401k with up to 6% Employer Company Match
• Employer Funded Life Insurance
• Annual Bonus Incentive Plan
• Disability/Income Protection
• Tuition Assistance
• Employer Funded Health Savings Account (H.S.A)
• Paid Time Off (Total of 29 days)

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals. 

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolatorinternational.com.