Client Relationship Rep II

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Date: 13 Oct 2025

Location: Itasca, IL, US, 60143

Company: Purolator

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. 

 

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards  we’ve won for shipping to, from, and within Canada.

 

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

 

  •      Medical & Prescription Drugs (80%+ premium paid by Employer)
  •      Employer Funded Health Savings Account (H.S.A)
  •      Dental and Vision plans
  •      Employer funded Short/Long Term Disability & Life Insurance 
  •      Accident, Hospital & Critical Illness Plans 
  •      Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
  •      Annual Bonus Incentive Plan
  •      Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days
  •      Paid Holidays
  •      100% Paid Extended Parental/Maternity Leave Program
  •      100% subsidized pay Military/Reserves Leave Program
  •      Tuition Assistance
  •      Wellness Program
  •      Identify Theft Protection Discount Program
  •      Pet Insurance Discount Program

 

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.
 

Description

The Client Relationship Representative (CRR) II manages complex and strategic customer accounts, serving as the primary point of contact and the face of Purolator International for assigned clients. This role requires deep knowledge of internal processes, workflows, customer contracts, escalation procedures, quoting, and billing.

As a subject matter expert, the CRR II mentors’ new representatives support CRR Supervisors, and ensure customer satisfaction through proactive communication, problem-solving, and relationship management.

 

Where are you located?

Itasca, IL

 

What Are Your Hours?

  • Hybrid schedule: 3 days in office / 2 days remote.
  • Monday – Friday, 8:30 AM – 5:00 PM CST.
  • Includes a 1-hour lunch break for a total of 37.5 weekly hours.

Responsibilities

  • Serve as the primary liaison for designated high-complexity customer accounts.
  • Manage day-to-day customer inquiries including tracking, proof of delivery, pickups, returns, reporting, and billing issues from start to finish.
  • Provide quotes for all service types and resolve billing issues with complete follow-up.
  • Build deep, trust-based relationships with customers to maintain loyalty and satisfaction.
  • Support onboarding and implementation of new customers, including system setup, portal training, and first-day shipping support.
  • Conduct regular customer check-ins to confirm satisfaction and identify future needs.
  • Identify upsell opportunities and make strategic recommendations based on customer needs, shipping trends, and analytics.
  • Collaborate with internal departments to resolve root-cause issues and improve overall customer experience.
  • Mentor and train new CRRs; act as a backup to the CRR Supervisor when needed.
  • Travel up to 10% for customer visits, training, or meetings.

Experience

Who Are You?

You’re a customer-focused professional with strong analytical and communication skills who thrives on building relationships and solving problems. You’re highly organized, detail-oriented, and confident working both independently and collaboratively in a fast-paced environment.

 

Qualifications:

  • 5+ years of customer-facing experience.
  • Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, macros, data analysis).
  • Strong skills in Word, PowerPoint, Outlook, Teams, and OneDrive.
  • Experience managing customer contracts and understanding service offerings.
  • Proven success in building customer relationships and achieving goals.
  • Experience using Salesforce (or similar CRM platforms) preferred.
  • Skilled at identifying process improvements and developing solutions that impact business outcomes.
  • Excellent written, verbal, and presentation skills.
  • Ability to work under pressure, meet deadlines, and maintain a positive, professional attitude.
  • Highly motivated, enthusiastic, and team oriented.

 

Working Conditions:

  • Frequent use of computers and phone for data entry and customer communication.
  • High volume of email and telephone/Teams interaction requires concentration and attention to detail.
  • Local travel to customer locations as needed (with advance notice).
  • Occasional overnight travel for training or meetings.

Education

  • High school diploma or equivalent required.
  • Completion of vocational or business courses is preferred.

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.   

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.
 


Nearest Major Market: Chicago
Job Segment: Logistics, Customer Service Representative, Supply Chain, Data Analyst, Operations, Sales, Customer Service, Data

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