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District Service Quality Supervisor

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Date: 01-Jul-2022

Location: Itasca, IL, US

Company: Purolator

Open up to the Possibilities!


Working at Purolator International, Inc. is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide.  We are the leading provider of cross-border logistics between the United States and Canada.  This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team.  Are you open to the possibilities?

 

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation. If you have questions, please feel free to ask during your interview.

 

Shift: Full Time, Monday – Friday, 8:30 am – 5:00 pm

 

Location: Greater Chicago Area  

 

Job Overview:

The District Quality Service Supervisor (DSQS) is a critical member of the Operations team. This position will report into the District Service Quality Manager and will have direct oversight of the District operations across all branches within the district.

This specific DSQS position will support all operational matters in relation to the Central District including line haul, pickup, and delivery operations in collaboration with transportation and customer service departments.  

The DSQS will be required to report branch-level operational information: on time performance, production cost per pound, utilization of linehauls, material handling costs into the District Service Quality Manager for consolidated reporting, analysis, root cause and continuous improvement.

The DSQS will be analyzing branch-level operational information reports to look at root cause analysis and corrective action for continuous improvement. This position will also manage district Warehouse Supervisors and Operations Support Specialists.

 

Requirements to be considered:

  • High School Diploma plus work experience required
  • 2+ years of Management or Supervisory experience, which includes skills around: performance management, time management, employee engagement, customer retention, issue resolution, etc.
  • 4+ years relevant Operations and Service experience, which includes skills around:  
    • Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations
    • Load and unload packages from processing stations / trailers
  • Proficiency with MS Office (Word, PowerPoint, Excel, Teams), Beacon (TMS or ERP tracking system), Salesforce

 

Preferred Skill Requirement

  • Bachelor’s Degree or equivalent work experience preferred

 

Day to Day Operations, Resolutions and Escalations

  • Customs clearance issues
  • Create an environment of respect and trust for resolving issues as pertains to operational and customer support
  • Facilitation and escalation After hour line haul issues
  • Facilitation and escalation for customer and broker clear bonded shipments issues
  • Support customer on-boarding process by participating on project team to ensure successful launch of customers
  • Maintain district on-time and failures reporting this daily to the DSQM.
  • Manage dock operations and personnel where a Warehouse Supervisor is not present in regards to the processing of all shipments
  • Manage Health & Safety program per district
  • Manage all facets of performance of multiple branch OSS/Warehouse Supervisor throughout the Districts
  • Monitor overtime and recommend staffing needs.
  • Onsite operational and documentation support at local customer facilities for 1st day shipping for new customers
  • Root cause analysis on common service issues
  • Support role for district warehouse operations helping in covering vacations or training as assigned by the DSQM.
  • Collaboration with CRR Supervisor on customer operational issues and resolution
  • Collaborate, guide and counsel OSS  with problem resolution in facilities
  • Working with TSD and the DSQM to coordinate day to day activities with our agent partners from the pick up to the end delivery of our line hauls to destination.

 

Continuous Improvement/Process and Operational Excellence

  • Analyze dock operations and processes and recommend appropriate enhancements to improve production Drive load performance of LHs
  • Manage Beacon data entry compliance/auditing in district operational facilities.
  • Improve warehouse production at district branches and ensure it meets and exceeds corporate expectations. Work with Warehouse Supervisor to ensure production metrics are met.
  • Recognition, planning and implementation of Continuous Improvement opportunities
  • Support implementation of district lean initiatives

 

Performance Management and Development

  • Implement and monitor work goals, objectives and standards to be achieved by team
  • Drive service quality initiatives for District Branch facilities and ensure compliance in all areas including but not limited to service quality, warehouse production, hazmat, dangerous goods, environmental health and safety
  • Communicate and manage operational programs and policies to warehouse employees
  • Orient new warehouse staff members to the organization and department policies and procedures; review his/her position responsibilities and expectations of performance

 

Non-Essential Functions

  • Manage projects as assigned by the District Service Quality Manager
  • Carry out other duties as appropriate and as assigned by his/her Manager

 

Education and/ or Work Experience Requirements

  • High School Diploma plus work experience required
  • 2+ years of Management or Supervisory experience
  • 4+ years relevant Operations and Service experience
  • Superior mentoring and coaching skills are a must for this leadership role
  • Strong team orientation, with a proven record of building team relationships with staff, clients and other stakeholders
  • Customs compliance experience
  • Certified forklift trainer/operator

 

Knowledge, Skills, and Abilities Requirements

  • Flexibility, ability to compromise and active listening. Persuading others to listen to your ideas
  • Ability to make decisions that will impact customers and employees and will have an impact on overall business and objective
  • Proficient in MS Excel and Word
  • Ability to influence others through the employment of sound judgment; able to build consensus and influence change and sustain accountability
  • Demonstrated ability to adapt well to multi-location organization
  • Excellent practical approach to problem solving and issue resolution with a focus on improving the business, ensuring adherence to policies, recommending policy changes where appropriate
  • Excellent communication skills, both oral & written
  • Courage and conviction to do "The right thing"
  • Strong personal motivation and enthusiasm, interest in and commitment to making a difference in the organization
  • Ability to travel including driving to various work and/or customer locations within the local markets, Corporate HQ in New York and Canada

 

POSTING DETAILS

Posting Number: 55062   
Hours of Work: Mon - Fri, 8:30 am - 5:00 pm, 37.5 hours per week  
Job Code: 958  
Location: ORD 1370 Hamilton Parkway  
Reports to: District Service Quality Manager   
Working Conditions: Warehouse Environment  

 

Purolator International, Inc. provides a competitive benefits package to employees and their families, including:

  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • 401k with up to 6% Employer Company Match
  • Employer Funded Life Insurance
  • Annual Bonus Incentive Plan
  • Disability/Income Protection
  • Tuition Assistance
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off (Total of 29 days)

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

 

Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

 

Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals. 

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolatorinternational.com.


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