Service Desk IT Manager

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Date: 17 Apr 2024

Location: Jericho, NY, US, 11753

Company: Purolator

 

Working at Purolator International is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a leading U.S.  based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider.  You can learn more about us on YouTube and LinkedIn. 

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • Employer funded Short/Long Term Disability & Life Insurance
  • Accident, Hospital & Critical Illness Plans
  • Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
  • Annual Bonus Incentive Plan
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
  • Paid Holidays
  • 100% Paid Extended Parental/Maternity Leave Program
  • 100% Paid Military/Reserves Leave Program
  • Tuition Assistance
  • Wellness Program
  • Identify Theft Protection Discount Program
  • Pet Insurance Discount Program

 

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

 

 

Job Summary

The IT Manager reports directly to the Director, IT and has high visibility to upper management.  This is a critical role in the IT department and requires strong leadership skills.  The IT Manager will manage a results driven team and provide coverage and support for the Director, IT as needed.

 

Location

 

This role offers a hybrid work schedule, with 3 days in the office and 2 days working from home.

Responsibilities

  • Collect requirements for in house development projects
  • Design, supervise developers and participate in the implementation of in house projects
  • Work with external vendors building new products and customer implementations
  • Assist Director of IT managing the infrastructure and maintaining the relationship with the network and PC support teams
  • Assist Director of Information Technology implementing IT initiatives and various projects
  • Perform special projects and analysis for various departments
  • Support Business Analysts/Project Managers through customer’s onboarding process
  • Participate in IT management calls representing Purolator International

Experience

  • 3-6 years’ experience in an IT Management role is required.
  • PMP Certification and/or Project Management Skills are preferable but not required.

Knowledge, skills, and abilities required

  • This person must be a team player and leader within the department and when working with other departments and vendors.  This role requires strong analytical coding skills and the ability to perform under pressure.  This person will be required to manage multiple projects at any given time.
  • Experience in Agile methodologies and XP
  • Experience in ASP.NET MVC
  • Solid SQL experience (SQL server, Mysql, Postgresql)
  • Solid JQuery experience
  • Working knowledge with Jira
  • Windows 2003, Windows 2008 experience
  • IIS6 & IIS7 experience
  • Active directory, Membership and Roles understanding and work experience

To support state laws for New York, California and Washington Residents, the base pay range for this role is $114,008 - $132,317. Pay within this range varies by work location and may also depend on various factors such as job-related knowledge, and relevant skills and experience.

 

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.  

Any offer of employment is contingent upon a favorable background and reference checks.

 

​POSTING DETAILS   
Requisition Number: 64202 
Job Code: 2899 
Reports to: Dir Tech and Customer Relations U.S. 
Working Conditions: Office Environment 


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Job Segment: Developer, Logistics, Supply Chain Manager, Supply Chain, Service Desk, Technology, Operations, Customer Service

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