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Mission Critical Specialist

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Date: 11-Jan-2023

Location: US

Company: Purolator

Open up to the Possibilities!

Working at Purolator International, Inc. is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a subsidiary of Purolator Inc., Canada's largest integrated freight and parcel solutions company with over 50 years of delivering reliable, efficient and cost-effective shipping to, from and within Canada for more than 210 countries and territories worldwide.  We are the leading provider of cross-border logistics between the United States and Canada.  This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Purolator International is rapidly expanding throughout the United States and seeking talented individuals to join our team.  Are you open to the possibilities?


Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation. If you have questions, please feel free to ask during your interview.


Shift: Full Time. Sunday 4:00pm - 12:30am / Monday - Thursday 6:00pm - 2:30am


Job Summary

The primary responsibility of this role is to provides coordination and oversight of all domestic air and ground, as well as import and export shipments at gateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment.


Job Responsibilities

  • Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment.
  • Coordination with agents, carriers and brokers to procure scheduling and rates, as well as administration of these activities.
  • Routing of shipments and preparation of pre-alert documentation.
  • Booking of all air and ground shipments with appropriate agent/carrier.
  • Coordinates pick-up and delivery of shipments with shipper/consignee.
  • Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time.
  • Follow up on all shipments to ensure customer commitments are met. Validate that critical connections are made. React to any delays to keep shipments moving. Update clients and others (sales, CRR’s, etc.) of changes in status.
  • Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin.
  • Develop pricing and routing for ground, NFO air freight including: cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC.
  • Build and maintain relationships with customers, agents, and carriers.
  • Prepare competitive and market based solutions.
  • Prepare and analyze reports on a daily, weekly and monthly basis, as required.
  • As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours.
  • Other duties as assigned


Knowledge, Skills, and Abilities Requirements

  • 1 year previous experience in logistics (domestic, import and export procedures).
  • Previous experience working with Microsoft Outlook, Word/Excel.
  • Ability to multiask and adapt to change in a high stree environment
  • Abilty to work independantly 
  • Strong written and verbal communication skills 


Education and/ or Work Experience Requirements

  • Bachelor’s degree and/or a min of 3 years of position-related, logistics experience is required.
  • Fluency in English is required. Fluency is French is highly desired. Spanish or other foreign language skills are a plus.



To support state laws for California and Washington Residents, the pay range for this role is $57,000 - $68,880. Pay within this range varies by work location and may also depend on various factors such as job-related knowledge, and relevant skills and experience. 



Posting Number: 60962   
Hours of Work: Sunday 4:00pm - 12:30am / Monday - Thursday 6:00pm - 12:30  
Job Code: 957  
Location: Open to various locations  
Reports to: Mission Critical Customer Service Manager   
Working Conditions: Office Environment  


Purolator International, Inc. provides a competitive benefits package to employees and their families, including:

  • Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
  • 401k with up to 6% Employer Company Match
  • Employer Funded Life Insurance
  • Annual Bonus Incentive Plan
  • Disability/Income Protection
  • Tuition Assistance
  • Employer Funded Health Savings Account (H.S.A)
  • Paid Time Off (Total of 29 days)

Purolator International is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.


Purolator International, Inc. is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.


Purolator International depends on our communities for public and business services that are critical to our success. We strive to always give back to the communities we belong to. A key component of the Purolator International’s culture is making valuable and charitable contributions as a company, regionally and as individuals. 

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

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