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IT Manager, Network Operations

Date:  02-Dec-2022

Brampton, ON, CA Brantford, ON, CA

Work Location Type:  Hybrid


Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.

Workplace Environment:       Hybrid 


This role can sit in the following cities:    Brampton, Brantford                         

Job Description



The Role 

The IT Manager, Network Operations will be responsible for providing leadership and guidance for all of Purolator and the employees that falls into the Network portfolio. They will manage, optimize, and support our services, products, and processes. This role will work directly with all levels within the organization from the leadership to the support teams solving urgent problems, or influencing long term strategies with internal customers across Canada and United States. 



  • Implement and maintain governing processes  

  • Lead the definition of mid- and long-term Strategies and the execution of a large Network transformation across IT 

  • Expertise on industry standards  

  • Responsible for supporting the scoping/leading of projects 

  • Provide oversight support during IT issues/escalations as the point of contact, and managing the team that is resolving the issue  

  • As part of projects and continuous enhancements, collaborate with solution team(s) updating/developing support process, migration plans, end user change management framework 

  • Participate and support Architecture design for the portfolio they manage (i.e. Cybersecurity and Network) 

  • Monitor and respond to regulatory requirements and updates 

  • Support the programs for regulatory compliancy including PCI, PII, CASL, etc and SOC 

  • Develop and promote information security best practices, and promote information security awareness 

  • Stay up-to-day on information security standards, vulnerability published and remediation approach 




  • Understanding of SDLC, Architecture, and project delivery methodologies (Waterfall/Agile).  

  • Strong technical leadership skills to guide and manage technical standards are required. Ensure technical standards are attainable and appropriate.  

  • Detailed knowledge with LAN, WAN, Telecommunications and Wireless.  

  • Includes knowledge of cabling standards, TCP/IP, VLANS and routing protocols along with troubleshooting techniques with network management software which includes the ability to analyze packet captures and provide expert diagnostic feedback. 

  • Demonstrated experience with successful LAN, WAN and WLAN design and implementation as well as experience with network capacity planning, network security principles, and general network management best practices. 

  • Knowledge in Data Center Network Architectures (Unified Fabric, SDN and ACI), SD-WAN, MPLS, BGP with MP-BGP, and DMVPN. 

  • Experience of cloud security management, risk management approach and technique, designing secure networks/systems 

  • Knowledge of security management tools including IPS, IDS, DLP, SIEM, etc 

  • Cloud based contact center telephony services, and business communications 


The Candidate 

Ideal candidates would have: 

  • A minimum of 5+ years of combined relevant experience (e.g., security management, penetration testing; incident response; cloud security; business continuity; IT operations) is required; more experience is strongly preferred. 

  • 5 or more years of progressive experience in Information Technology with a focus on Network Engineering and/or Cybersecurity.  

  • Previous work experience should include management roles delivering at an elevated level and focused on building high-performing teams. 

  • Experience in managing technology vendor relationships and end-to-end projects. 


What We Offer 

Purolator is one of Canada’s best employers (#5 in 2022 according to Forbes), offering an industry leading total compensation, and a professional, satisfying work environment. 

  • Working with a modern technology stack in a team that values innovative ideas to enhance our process 

  • A diverse and inclusive team environment that is friendly to family commitments. 

  • Hybrid working environment. 

  • Make a difference in the lives of hundreds of thousands of Canadians per day who use Purolator’s services. 





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Posting Number:         [[id]]

Reports to:                  Director, IT Ops and Governance 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.



Job Segment: Cloud, Operations Manager, Information Security, Network Engineer, Network, Technology, Operations, Engineering

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