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Shipment Resolution Support Representative / Agent(e) à la résolution d'expédition

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Date: 13-Aug-2019

Location: Brockville, ON, CA

Company: Purolator

Posting Date:                                  
Hours of Work:                             Monday-Friday 7am-11am Part Time
Job Code:                                       252 
Location:                                       192 - Brockville 
Bargaining Unit:                           No
Reports to:                                    Brandi Begin


Job Description

  • Working on various programs on computer
  • Resolution of problem shipments, returns
  • Dealing with customers/contact centers via phone
  • Scanning/sorting/moving freight in and around the department
  • Assisting the retail staff and other clerical staff when required
  • Processing damages, retapes and completion of documents
  • Tracing shipments for customers
  • Other duties (as assigned)


  • Team Player
  • PC literate
  • Excellent organizational skills – ability to prioritize work and meet tight deadlines
  • Excellent interpersonal skills
  • Able to work independently
  • Must be able to lift 70lbs
  • Self motivated, enthusiastic, energetic, well groomed
  • Excellent communication skills both written and verbal
  • High level of attention to detail
  • Able to work within strict time deadlines
  • Able to work in a fast paced and demanding environment
  • Proven track record selling within the Retail vertical.

Technical/Functional Competencies:

Self-generating business
Product Knowledge
Relationship Management
Value-Based Selling methodology
Situational Fluency
Working Conditions:                        Retail Center Environment
Salary Grade:                                    As per collective Agreement

Application Deadline:                      

*Please notify your immediate manager before applying for an internal job posting

Job Segment: Clerical, Relationship Manager, Administrative, Customer Service