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Divisional Retail Manager / Chef divisionnaire réseau de détail

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Date: 15-Sep-2021

Location: Burlington, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description

  • Manage a team of regional retail managers and supervisors overseeing a division of retail/shipment resolution locations and alternate induction points that are geographically dispersed
  • Provide set objectives and key success measures to all stakeholders
  • Track and trend customer focused metrics and enhance overall customer experience
  • Liaison with national retail department to execute on key projects, corporate strategies and effective process improvements
  • Create quarterly reports detailing key metrics: track and report on overall revenue variance, alternate induction channel performance, process compliance, standard customer expectancy report
  • Manage financial aspect of the retail business; budget analysis
  • Assist with overall development and rollout of retail strategy at a divisional level
  • Responsible for managing brand standard for all induction points; terminal, free-standing, agent, drop boxes, partner specialists, kiosks, parcel lockers
  • Oversee training initiatives and implementation of performance management of all employees
  • Responsible for talent development of regionals managers and supervisors




  • One to three years Retail Purolator Experience or related Management experience preferred
  • Self-Starter and action oriented (Self Directed)
  • Ability to successfully manage multiple tasks in a fast-paced environment with strict deadlines
  • Financial acumen
  • Excellent interpersonal and relationship building skills
  • Strong retail operations and process knowledge
  • Strong computer knowledge in excel, word, power point and internet
  • Problem solving and analytical skills required
  • Must be able to function well in a team environment
  • Excellent oral and written communication skills required





Location:                    557 - Burlington  
Working Conditions: On the Road; Office Environment; Retail Center Environment 

Reports to:                  Retail Field Manager 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Manager, Management, Customer Service