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Retail Sales Representative - Northland Plaza

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Date: 10-Sep-2021

Location: Calgary, AB, CA

Company: Purolator

 


Hours of Work:                             Monday-Friday 2:30PM-7:00PM 
Location:                                       4820 Northland Dr NW, Calgary


It’s not a package. It’s a promise®

We are one of Canada’s largest courier and freight networks. With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day.


Looking for an opportunity that will help you unpack your future? Purolator is currently hiring for a Retail Sales Rep for our facility in Calgary. Don’t miss this opportunity to be part of a national organization that is making Canada stronger everyday.

         
          Customer Service Orientation

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries


    Problem Solving

  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service


    Relationship Building

  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts – Vendors, building tenants, etc.


    Technology

  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control


    Communication

  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner


    Personal Responsibility and Accountability

  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management


    Key Areas of Focus

  • Customer service orientation
  • Ability to problem solve
  • Excellent in relationship building
  • Experience and adaptation to using technology
  • Excellent communication skills
  • Takes personal responsibility and accountability for actions and situations
  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
  • Experience working in a team environment and independently an asset
  • Experience working in an environment with safety standards an asset
  • nt with safety standards an asset

 

 

POSTING DETAILS
Location:                    507 - Calgary  
Working Conditions: Retail Center Environment; Warehouse Environment 
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Job Segment: Sales Rep, Sales, Customer Service