Retail Sales Representative / Agent(e) au centre d'expédition
Date:
19 Sep 2023
Location:
Charlottetown, PE, CA
Customer Service Orientation
Serving our customers in the most efficient and courteous manner on the telephone and in person
Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries
Problem Solving
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Technology
Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Communication
Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
Listening to customers and key partners
Communicating to customers and key partners in a positive manner
Personal Responsibility and Accountability
Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
Key Areas of Focus
Customer service orientation
Ability to problem solve
Excellent in relationship building
Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals
Professional communication skills: oral communication (telephone and in person);
Written communication; and listening skills
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset
