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Shipment Resolution Support Representative / Agent(e) à la résolution d'expédition

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Date: 14-Aug-2019

Location: Cornwall, ON, CA

Company: Purolator

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? Here is another exciting opportunity for you to help us deliver on our customers’ promises 


Job Description

  • Working on various programs on computer
  • Resolution of problem shipments, returns
  • Dealing with customers/contact centers via phone
  • Scanning/sorting/moving freight in and around the department
  • Assisting the retail staff and other clerical staff when required
  • Processing damages, retapes and completion of documents
  • Tracing shipments for customers
  • Other duties (as assigned)


  • Team Player
  • PC literate
  • Excellent organizational skills – ability to prioritize work and meet tight deadlines
  • Excellent interpersonal skills
  • Able to work independently
  • Must be able to lift 70lbs
  • Self motivated, enthusiastic, energetic, well groomed
  • Excellent communication skills both written and verbal
  • High level of attention to detail
  • Able to work within strict time deadlines
  • Able to work in a fast paced and demanding environment
    • Proven track record selling within the Retail vertical.

    Technical/Functional Competencies:

    Self-generating business
    Product Knowledge
    Relationship Management
    Value-Based Selling methodology
    Situational Fluency
    Working Conditions:                        Retail Center Environment
    Salary Grade:                                    As per collective Agreement

    Application Deadline:                      

    *Please notify your immediate manager before applying for an internal job posting

    Job Segment: Clerical, Relationship Manager, Administrative, Customer Service