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Retail Sales Representative / Agent(e) au centre d'expédition

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Date: 04-Dec-2021

Location: Dartmouth, NS, CA

Company: Purolator

Open up to the Possibilities!

At Purolator, you'll be proud knowing you're working for a Canadian company that truely values its employees. And it's community. this is an exciting and envolving industry and we're leading change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises. Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

 

Customer Service Orientation

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Up-selling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries

 

Problem Solving

  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

     

Relationship Building

  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts – Vendors, building tenants, etc.

     

Technology

  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control

     

Communication

  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner

     

Personal Responsibility and Accountability

  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

     

Key Areas of Focus

  • Customer service orientation
  • Ability to problem solve
  • Excellent in relationship building
  • Experience and adaptation to using technology
  • Excellent communication skills
  • Takes personal responsibility and accountability for actions and situations
  • 3-12 Months Customer Service Experience preferred
  • 3-12 Months Retail Experience preferred
  • 3-12 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
  • Experience working in a team environment and independently an asset
  • Experience working in an environment with safety standards an asset


Job Segment: Sales Rep, Sales, Customer Service