Bilingual Customer Care Agent Inbound

Date: 9 Mar 2026

Location:

Dieppe, New Brunswick, CA, E1A 1N8

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: 37.5 hours/week - Flex Schedule between Monday to Friday: 7:00am-1:00am, Saturday & Sunday: 8:00am-12:00am

Starting Pay Rate: $21.86/hour

Location: 140 Champlain Street, Suite 200. Dieppe, NB E1A1N8 - Must work from the center for training and nesting period, after which candidates can work from home.

Description

Schedule customer pick‑up requests, ensuring accuracy of customer information on file.
Respond to customer enquiries regarding rates, transit times, products, and service procedures.
Analyze shipment tracking information to provide timely status updates and resolve customer requests or concerns.
Receive, document, and escalate customer complaints as required, while clearly communicating follow‑up actions and procedures to the customer.
Route customer requests to the appropriate internal departments when necessary to ensure efficient resolution.
Complete and maintain all required customer service documentation and forms accurately.
Demonstrate strong decision‑making and judgment when scheduling calls, synthesizing multiple variables and selecting the most effective solution quickly.

Responsibilities

Must possess excellent oral communications skills in English and French.

Be able to work in high-pressure situations.
Must demonstrate a pleasant "can do" attitude.
Ability to adapt to rapidly changing circumstances.
Basic Geography knowledge.
Bilingualism required (French and English)
Multifunctional (Pick up and Trace) experience.

Competencies

Instills trust
Customer focus
Communicates effectively
Self-development
Collaborates

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre

Posting Number: 68533

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.