Customer Care Agent Inbound

Date: 27 Apr 2026

Location:

Dieppe, New Brunswick, CA, E1A 1N8

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: 37.5 hours/week - Flex Schedule between Monday to Friday: 7:00am-1:00am, Saturday & Sunday: 8:00am-12:00am

Starting Pay Rate: $21.86/hour

Location: 140 Champlain Street, Suite 200. Dieppe, NB E1A1N8 - Must work from the center for training and nesting period, after which candidates can work from home.

Description

Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
Directing customers to the appropriate department when required.
Completing all necessary forms relative to customer service.
Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.

Qualifications:

Must possess excellent oral communications skills.
Be able to work in high-pressure situations.
Must demonstrate a pleasant "can do" attitude.
Ability to adapt to rapidly changing circumstances.
Basic Geography knowledge.
Bilingualism an asset.
Multifunctional (Pick up and Trace) experience.

Competencies

Instills trust
Customer focus
Communicates effectively
Self-development
Collaborates

Language Requirement: There are no language requirements for this position.

POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre

Reports to: Supervisor Customer Support
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.