Customer Care Specialist Solutions

Date: 23 Mar 2026

Location:

Dieppe, New Brunswick, CA, E1A 1N8

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Qualifications

Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership.
Demonstrated experience in an inbound trace queue.
Excellent written and verbal communication skills.
Capacity to work in high-pressure situations.
Demonstrate a positive attitude.
Adaptability to change.
Able to manage multiple tasks at the same time and determine priorities.
International knowledge/training would be an asset.
Bilingualism (French, and English) preferred

Description

Answer inbound customer service inquiries.
Provide rate and transit time information.
Accepting inbound inquiries from any Purolator customer via ACD system.
Initiate track and trace inquiries.
Other customer service projects as assigned.
Relaying information in a courteous and professional manner while displaying a sense of urgency with every issue.
Timely follow-up with customer issues.
Handle situations with upset customers and find the appropriate solution.
Help with off phone tasks when necessary.
Answer national account calls.
Help with escalated calls and resource calls when necessary.

Competencies

Instills trust
Customer focus
Communicates effectively
Self-development
Collaborates

POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre

There are no language requirements for this position.

Reports to: Supervisor Sales Customer Support
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.