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Solutions Specialist / Spécialiste des solutions

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Date: 09-Aug-2022

Location: Dieppe, NB, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.


Job Description

  • Answer inbound customer service inquires
  • Provide rate and transit time information
  • Excepting inbound inquiries from any Purolator customer via ACD system
  • Initiate track and trace inquiries
  • Other customer service projects as assigned
  • Relaying information in a courteous and professional manner while displaying a sense of urgency with every issue.
  • Timely follow-up with customer issues
  • Handle situations with upset customers and find the appropriate solution.
  • Help with off phone tasks when necessary
  • Answer national account calls
  • Help with escalated calls and resource calls when necessary


  • Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
  • Demonstrated experience in an inbound trace queue
  • Excellent written and verbal communication skills.
  • Capacity to work in high-pressure situations.
  • Demonstrate a positive attitude.
  • Adaptability to change..
  • Able to manage multiple tasks at the same time and determine priorities.
  • International knowledge/training would be an asset
  • Bilingualism an asset





    Location:                    540 - Moncton Cust Care  
    Working Conditions: Call Centre 

    Reports to:                  Supervisor, Roy Steeves 

    We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

    Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

    We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

    At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.



    Job Segment: Call Center, Change Management, Customer Service, Management