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Virtual Customer Service Professionals -

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Date: 03-Apr-2021

Location: Dieppe, NB, CA

Company: Purolator

Are YOU ready for a change?

Purolator is growing and with growth comes more opportunity!

We are looking for strong Customer Service Professionals to add to our already fantastic team!

If you reside within 1 hour of the Greater Moncton Area we want to hear from you!

 

Committed to performance excellence, our customer care and retail representatives embody our corporate values, specifically through their strong customer focus. They work with customers to resolve issues and provide the best experience possible. Apply now if you’re motivated by the opportunity to join a team committed to making a difference.

 

As a Purolator CSR you will utilize your exceptional interpersonal skills to interact with our customers scheduling pick-ups, confirming rates and transit times and resolving issues. You will ensure they are directed to the right department and complete all documentation as required by the departments work process.

 

 

What we offer:

  • Part time - Flexible hours
  • $17.74 per hour starting rate
  • Paid vacation
  • Range of company paid benefits after 3 months of service including:
    • Medical and Dental Insurance
    • Life Insurance
    • Defined Contribution Pension Plan
    • Short & Long Term disability
    • Employee and Family Assistance Program
    • Employee Discount

 

Duties and Responsibilities

  • Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions

Qualifications

  • Must possess excellent oral communications skills
  • Be able to work in high pressure situations
  • Must demonstrate a pleasant « can do » attitude
  • Ability to adapt to rapidly changing circumstances
  • Basic Geography knowledge
  • Bilingualism an asset
  • Must reside within 1 hour of the Moncton area

 

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Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

 

 


Job Segment: Customer Service