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Virtual Customer Service Professionals

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Date: 09-May-2022

Location: Dieppe, NB, CA

Company: Purolator

We are looking for strong Customer Service Professionals to add to our already fantastic team!

If you reside within 1 hour of the Greater Moncton Area we want to hear from you!

 

Committed to performance excellence, our customer care and retail representatives embody our corporate values, specifically through their strong customer focus. They work with customers to resolve issues and provide the best experience possible. Apply now if you’re motivated by the opportunity to join a team committed to making a difference.

 

As a Purolator CSR you will utilize your exceptional interpersonal skills to interact with our customers scheduling pick-ups, confirming rates and transit times and resolving issues. You will ensure they are directed to the right department and complete all documentation as required by the departments work process.

 

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.

 

 

What we offer:

30 hours per week - Flexible hours
$18.06 per hour
Paid vacation
Company paid benefits after 3 months of service including:
-Medical and Dental Insurance (company paid)
-Life Insurance
-Short & Long Term disability
-Employee and Family Assistance Program
-Employee Discount

 

Job Description:

  • Schedule pick-up requests from customers while ensuring correctness of on file information as well as confirming rates and transit times
  • Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc… for any shipments being delivered to domestic destinations
  • Listen for and document any customer complaints while providing feedback to customer as to follow up/procedures
  • Directing customer to appropriate department when required
  • Completing all necessary forms relative to customer service
  • Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions
  • Qualifications
  • Must possess excellent oral communications skills
  • Be able to work in high pressure situations
  • Must demonstrate a pleasant « can do » attitude
  • Ability to adapt to rapidly changing circumstances
  • Basic Geography knowledge
  • Bilingualism an asset
  • Multifunctional (Pick up and Trace) experience

 

Please visit the following link to complete your assessment within 24 hours. Adherence to this timeline will ensure that your full application is reviewed in a timely manner. Career Spark Assessment

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We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.



We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.



At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


Job Segment: Customer Service