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Specialist IT Field Services/Specialiste service IT en region

Date:  31 Jan 2024

Edmonton, AB, CA

Posting Date:                                 
Posting Number:                          63727   

Work Location Type:                    Onsite 
Job Code:                                      641 
Location:                                       Edmonton  
Reports to:                                    IT Divisional Manager 




It’s not a package. It’s a promise®.


As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.







The Specialist will be known as the enterprise IT lead and will engage external customers to design, implement and support the best possible solution by providing Tier 2 Technical Support for all customer-facing IT services (including Purolator E-Ship Online, E-Ship Web Services, E-Ship Server, Electronic Data Interchange, etc.) This role will also maintain KPIs related to deployment and production support of physical assets (server, printers, weigh scales, etc.) deployed to customer locations, and support ongoing data integrity, and billing quality initiatives key to the best customer experience.

Job Description


  • Primary responsibility of providing on site servicing of Purolator Shipping System hardware / software, and client requirements within assigned territories.
  • Responsible for the installation, removal, and demonstration of Purolator Shipping Systems in conjunction with role of Quality & Training Specialist
  • Drive quality and automated solutions while ensuring 100% integrity of billing data is maintained.
  • Support corporate revenue recovery initiatives.
  • Ongoing administration of Customer Integration activities / sales support in assigned area.
  • Required operation of Purolator vehicle to/from client sites, meetings, etc.
  • Other duties as required.


Desired Skills / Experience


  • Community college diploma or equivalent experience
  • Excellent customer relations skills
  • Excellent presentation skills
  • Sound computer and related peripherals technical troubleshooting skills
  • Advanced knowledge of PC based computer hardware and software including networks
  • A+ certification
  • Lenovo certification preferred
  • Knowledge and experience with MySql / Windows 7 & 10 required
  • Familiarity with Microsoft Office and Windows software
  • Knowledge of Purolator Sales, ESS, and Sales training an asset
  • Quick to understand, learn and apply Purolator’s automated solution offerings (WebServices, API, Custom Development).
  • Class 5 MB driver’s license or equivalent
  • Must be able to lift and carry computer equipment in and out of client sites, depots and repair centers.
  • Ability to travel outside of assigned area
  • To have the ability to be bilingual to speak and write in French and English is an asset





Location:                    514 - Edmonton North  
Working Conditions: Office Environment 

Posting Number:         63727 

Reports to:                  IT Divisional Manager 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process. 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. 
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play. 



Job Segment: Outside Sales, Technical Support, Sales Support, Sales, Technology

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