Administrative Support Control Tower

Description

The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon, Customer Directs, CP rail ordering, carrier assets, and Healthcare recovery. The role is responsible for long- and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities

Tracking

• Bluerock tracking on All Linehaul trips
• Trip Tracking
• Rail Container Ordering
• Amazon and Customer direct
• Purolator and Vendor’s Empty Asset tracking and follow-up 
• H+ recovery 

Communication

• Pre-alert destinations of potential delays or disruption   
• Alert Amazon and Customer direct delays to terminal  
• Advise terminals and customer on empty trailer asset and removal.

Duties

• Book and adjust Linehaul movements in SAP TM & FMC
• Responsible for monitoring the customer directs and empty assets in the network
• Creates and supports incidents by case management
• Provide updates on high priority shipments
• Coordinate the movements of internal/external assets
• Liaison directly with carriers to secure requirements on time arrival
• Mediate and resolve any disputes between local operations and outside carriers   
• Follows procedures, work instructions and other directions from the manager
• Coordinate with the Healthcare team, terminals, and third parties to initiate healthcare recovery 

Education

• College degree in field such as transportation or logistics studies or relative equivalent experience is preferred

Experience

• 5 years or more experience in a similar role in the transportation or logistics industry preferred
• 4 years' experience with data preparation, diagnostics, trending, and written/ verbal communication preferred
• 4 years' experience building strong working relationships with Operations team members at all levels across
• Flexibility to work varied shifts 

Qualifications

• Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
• Familiarity with PCL and/or Linehaul-type operations an asset
• Knowledge of Linehaul routes and heavy equipment as asset
• Knowledge of aircraft/aviation an asset
• Detailed oriented and strong organizational skills
• Bilingualism - French/English an asset
• Excellent communication skills, both verbal and written
• Proficient computer skills - Outlook, Word and Excel required
• Knowledge of ECHO and ability to Triage issues within ECHO
• Detailed oriented and strong organizational skills
• Strong administrative and multi-tasking skills