Control Tower Specialist

Date: 29 Jan 2025

Location:

Etobicoke, ON, CA, M9W 7C3

Posting Date:
Posting Number: 66114

Work Location Type:
Job Code:   1412
Location: National Hub-Ontario
Reports to:   Manager Control Tower National

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Control Tower (CT) Coordinator (or Specialist) acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the network. The role is responsible for long and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities

Track and maintain various network inputs and outputs
Communicate relevant information to various internal and external stakeholders
Manage mechanical issues with third party vendor, facilitate recovery plan with external vendors and local operations
Create and support incidents by Case Management
Coordinate the movements of internal/external assets
Mediate and resolve any disputes between local operations and outside carriers
Liaise with Network Planning to execute network activities
Build reports and based on data collection
Coach operations on tool use, tactics and best practices to be leveraged in order to benefit the customer experience
Analyze Operational and client-specific data to identify areas of opportunity for improved customer experience

Education

College degree in field such as transportation or logistics studies

Experience

Six Sigma Green Belt
5 years or more experience in a similar role in the transportation or logistics industry
4 years' experience in Transportation Network
4 years' experience building strong working relationships with Operations team members at all levels across
the country
4 years' experience in Transportation Network gained either through a control room operation or network security.
4 years' experience with data preparation, diagnostics, trending, and written/ verbal communication

Skills

Business Intelligence Tools

Air Freight

Network Operations

Network Protocols

POSTING DETAILS
Location: 576 - NHO
Working Conditions: Warehouse Environment

Posting Number: 66114

Reports to: Manager Control Tower National

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.