Dispatch Manager

Date: 30 Oct 2024

Location:

Etobicoke, ON, CA, M9W 5R1

Work Location Type: Management

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Responsibilities

Responsible for all Dispatch operations
Responsible for staffing and recruiting
Responsible for maintaining staffing and schedules
Work with Operations Manager and Unit Managers to address any Dispatch issues
Handle Customer complaints and inquiries
Change Management
Report preparation and analysis as required by Operations Manager

Qualifications

Minimum three years Management experience an asset
Minimum threee years Dispatch experience an asset
Experience with managing/working in a unionized environment and asset
Excellent knowledge of Dispatch operations an asset
Excellent oral and written communication skills
Proficient experience with Microsoft Suite
Knowledge of Ship Trakk / Comlog / Salesforce system and procedures
Excellent interpersonal skills and the ability to build relationships with stakeholders
Must be able to function well under pressure and promote a team environment
Self motivated, good leadership skills
Capable of dealing with frequent changes and unexpected occurrences or delays
Research and follow-up of service failures
Ability to work with and understand new software technology

POSTING DETAILS
Location: National Hub Ontario- 325 Humber College Blvd./115 Carrier Drive Etobicoke

Hours of Work: 37.5 hours/week (Monday-Friday: 10:00am-6:00pm)- Flexibility is required when needed
Working Conditions: Office Environment; Warehouse Environment

Posting Number: 64750

Reports to: Manager Operations

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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