Dispatch Support Representative / Agent(e) de soutien, répartition

Posting Date:                                05/01/2021  
Hours of Work:                             Various- Float 
Job Code:                                       270 
Location:                                       566 - GTT 
Reports to:                                    Unit Manager 

Job Description

Job Description

• Work closely with Couriers, Unit Managers, Contact Centres and Customers
• (Customer contact via Telephone)
• Assist and resolve real-time situations for Courier and Customer needs
• Comprehensive usage of CCD, DMD, and MS Office applications
• (Workday is heavily computer dependent)
• Review and confirm pick-up call details
• Ensure an accurate and up-to-date Routing Database
• Assist with all aspects of Dispatch
• Follow all Company policies and procedures
• Other clerical duties as assigned
   
  Qualifications
• Exemplifies and consistently demonstrates our core competencies of    communication, innovation, change management, relationship building and
  leadership
• Computer literacy, strong keyboarding, and excellent telephone skills required
• (Keyboarding ) Testing will be administered.
• Direct contact Customer Service experience necessary; demonstrated excellence
• with an ability to empathetically support both internal and external customers
• Excellent communication skills, both verbal and written, with an attention to follow up
• Excellent Interpersonal skills demonstrating conflict resolution, leadership, decision making and problem solving skills, eagerness to take on new challenges
• Excellent organizational skills; ability to work independently to prioritize, deal with change, meet timelines, all with an attention to detail.
• Knowledge of Purolator Products and Services
• Able to effectively work independently and supportive in a fast paced team environment
• Previous Dispatch work experience an asset

Working Conditions:                      Warehouse Environment
Salary Grade:                                 As per CA
Application Deadline:                    12/01/2021

Eligibility:

In order to be a eligible to apply for a position, an employee must have:

• been in their current position for at least six months
• Satisfactory performance in their current role to be considered.

Employees must notify their immediate manager when they apply for a position.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.

Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.

Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.