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Dispatch Support Representative / Agent(e) de soutien, répartition

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Date: 14-Jan-2022

Location: Etobicoke, ON, CA

Company: Purolator

Key Areas of Focus

Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations

Job Description

(Main duties and responsibilities,

and route number, if applicable)

 

Description du poste

(Tâches et responsabilités principales,

numéro d’itinéraire, si applicable)

  • Work closely with Couriers, Unit Managers, Contact Centres and Customers
  • (Customer contact via Telephone)
  • Assist and resolve real-time situations for Courier and Customer needs
  • Comprehensive usage of CCD, DMD, and MS Office applications
  • (Workday is heavily computer dependent)
  • Review and confirm pick-up call details
  • Ensure an accurate and up-to-date Routing Database
  • Assist with all aspects of Dispatch
  • Follow all Company policies and procedures
  • Other clerical duties as assigned

 

Qualifications

(Skills, knowledge and experience) /

 

 

Qualification

(Aptitudes, connaissances et expérience)

 

  • Exemplifies and consistently demonstrates our core competencies of    communication, innovation, change management, relationship building and leadership
  • Computer literacy, strong keyboarding, and excellent telephone skills required
  • (Keyboarding ) Testing will be administered.
  • Direct contact Customer Service experience necessary; demonstrated excellence with an ability to empathetically support both internal and external customers
  • Excellent communication skills, both verbal and written, with an attention to follow up
  • Excellent Interpersonal skills demonstrating conflict resolution, leadership, decision making and problem solving skills, eagerness to take on new challenges
  • Excellent organizational skills; ability to work independently to prioritize, deal with change, meet timelines, all with an attention to detail.
  • Knowledge of Purolator Products and Services
  • Able to effectively work independently and supportive in a fast paced team environment
  • Previous Dispatch work experience an asset

 

 


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