Manager Sort Hub

Description

The Sort Manager supervises one or more business units in the Warehouse/Sort facility with the intent of regulating sortation. Together with other Managers, the Sort Manager is responsible for the overall effectiveness and efficiency of the Warehouse/Sort facility.

Responsibilities

• Evaluate employee performance against established objectives. 
• Assess employee ability to meet compliance regulations and ensure all necessary training is delivered to meet employees’ needs.
• Execute key activities in the employee lifecycle to manage direct report employees (Including employee recruitment, promotion and termination activities etc.)
• Perform on-the-job supervision with all dock staff to ensure compliance and job standards are met 
• Track the operating metrics and financial performance of services within the unit on a weekly and monthly basis
• Enforce appropriate controls to safeguard assets and mitigate risks
• Participate and potentially co-chair Warehouse/Sort facility Health and Safety committee
• Promote an interdependent safety culture and adherence to safety policies within the Warehouse/Sort facility, ensuring high quality and low risk
• Manage the necessary audit of equipment and system layouts and ensure the safety of the operations
• Identify and resolve issues and potential problems related to maintenance and equipment
• Conduct injury, incident and accident investigations and necessary follow ups, and implement necessary corrective measures
• Manage supply (dunnage) levels and help maintain a return program 
• Apply collective bargaining agreement and labour relations understanding in all operational and employee related decision making
• Influence Warehouse/Sort facility labour relations discussions by providing management with the necessary information 
• Manage the partner and vendor relations to support the Warehouse/Sort facility needs and objectives
• Represent and model Purolator’s values and culture in the management of the Warehouse/Sort facility
• Promote Trak 3 generation activities to achieve revenue capture KPI’s
• Maintain ISO 9001 procedures and quality standards

Additional Responsibilities

• Establish and implement effective and efficient operating policies and procedures
• Continuously identify and drive opportunities for improvements within the Warehouse/Sort facility, utilizing lean principles and methodology
• Ensure the effective and efficient resolution to all customer issues and ensure all work efforts aim at providing outstanding customer services
• Provide necessary direction and leadership to enable employees to meet their performance expectations and their customer service, and safety and Warehouse/Sort facility targets 
• Deliver necessary training and coaching to enable employees to meet performance expectations.
• Plan, coordinate and manage business operations in the unit to achieve their operating metrics and financial goals.
• Perform resource allocation, workload assignment and schedule management to optimize day-to-day operations
• Manage and balance vehicle utilization or trailer pools to accommodate customer fluctuations, capacity needs and seasonality 
• Verify appropriate hours of work for employees, and authorize appropriate payroll.
• Participate and respond to quality and safety audits
• Partner with internal departments namely HR, H&S, LR, Finance, Sales, Retail, Payroll, and Engineering to ensure compliance, build capability and facilitate the customer experience

Education

Completing Post-Secondary Qualification.

Experience

• Minimum of 5 years’ experience in a supervisory and/or management role. Manage a group of 1-40 employees
• Experience in an automated sortation facility
• Experience managing unionized employees
• Experience in safety leadership
• Facilitate effective project management
• Experience in Lean methodologies

Skills