Operations Support Rep

Date: 2 Sept 2025

Location:

Etobicoke, ON, CA, M9W 1L2

Work Location Type: Non-Union Clerical

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.

Responsibilities

Prepare and complete driver pick up documentation verification

Complete BOL routing – using the routing tool and outbound linehaul manifesting.

Complete all document and imaging for BOL and Delivery Receipts

Complete dock scans and purge process

Complete shipment resolution – Return, Refusal, Bad Address, Redelivery

Customer service communication

Check in of Driver Keys and scanners and fuel card tracking, Delivery receipts, folders

Log in and log out driver vehicle keys on Key log

Printer repair requests and requirements communications

Process Overage Shortage and Damage reports

Send malfunctioning scanners for repair to external repair vendor.

Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors

Excel, Word, Outlook, any transportation Management system (CLI, AS400, Truck mate) experience

Transportation business in an LTL environment.

Excellent written and verbal communication skills

Additional Responsibilities

Education

Experience

3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.)
3 months experience troubleshooting for scanners and printers

Skills

Operations Procedures

Document Management

Computer Operations Standards and Procedures

POSTING DETAILS
Location: 375 - Etobicoke
Working Conditions: Office Environment; Warehouse Environment

Reports to: Manager Freight Clerical Services
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.