Security Operations Center (SOC) Operator - Coverage Position

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Date: 25-Jan-2019

Location: Etobicoke, ON, CA

Company: Purolator


Posting Date:                               January 24, 2019
Hours of Work:                            Rotating covering shifts which includes evenings, weekends and holidays 
Job Code:                                      182
Location:                                      62 Vulcan Street 
Bargaining Unit:                          No
Reports to:                                   Loss Prevention, Supervisor


Job Description

  • Job Description:
  • Maintain site specific standing orders
  • Coordinate and dispatch Security Staff to incidents/emergencies
  • Coordinate and reconcile contracted security guard services
  • Responsible for coordination and reconciliation of all SOC/Access Systems Contractor service calls and alarm modifications
  • Responsible for monitoring and managing the overall system connectivity and network
  • Responsible for remote system configuration and troubleshooting
  • Track, record and follow up on all relating Loss Prevention Incident Reports (LPIR)
  • Work collaboratively with Operations to facilitate access and other customer needs
  • Conduct system audits on all related equipment
  • Ensure employees are compliant with policies and procedures
  • Subject Matter Expert on all related systems- Access Control, CCTV, and Security Systems
  • Ensure physical security of premises as well as use of X-Ray machines and metal detectors
  • Support investigations with video review/surveillance for theft, fraud and health and safety related matters
  • Uniformed position
  • Must be available to work on a rotational shift basis, evenings, weekends and holidays
  • Qualifications:
  • 2-5 years of security related experience

  • Must have a valid Ontario Security Guard License
  • Valid Ontario Driver’s G Class License preferred
  • Very strong communication skills, both written and verbal
  • Programming knowledge in relation to CCTV, Access Control and Alarm Systems
  • Video Management Software Certifications (Genetec) are an asset
  • Excellent organizational and analytical skills
  • Ability to coordinate a wide variety of duties, responsibilities and emergencies
  • Ability to multi-task in a fast paced environment
  • Work with a high degree of honesty and integrity
  • Proficient knowledge of MS Office & basic computer functions
  • Knowledge of Trespass to Property Act and Powers of Arrest
  • Customer service oriented
  • Ability to present to small groups (orientation sessions and customer tours)

    Location:                             Ontario Hub

    Working Conditions:      Warehouse environment, sitting, standing, walking, some exposure to elements, stairs.

Working Conditions:                        Warehouse environment, sitting, standing, walking, some exposure to elements, stairs.
Salary Grade:                                  Grade 5

Forward an updated resume to: 
Application Deadline:                     February 7, 2019

*Please notify your immediate manager before applying for an internal job posting

Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted.

Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.

Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.

Job Segment: Operations Manager, Operations

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