Manager Terminal Operations

Description

The Operations Manager is responsible for the overall operations and administration of a specific shift or operation within the Terminal/Sort Facility. This role is also responsible for ensuring the achievement of targets and metrics while also ensuring necessary planning and budgeting takes place in order to improve the effectiveness and efficiency of the facility in the future.

Responsibilities

Execute strategies to ensure adequate planning is done to optimize capacity, service, and cost within the Terminal/ Sort Facility
Manage the execution of projects in accordance with the operational plans with on-going cost management, budget control, and performance management per region
Manage administration and operating standards including budget planning, analyzing reports, meeting and exceeding productivity standards.
Develop and maintain forecasts and budgets and take full responsibility for overall operating expense budget.
Work with other functions to maximize the benefits and utilization of resources, equipment, personnel, training, and customer strategies.
Continuously evaluate the business structure and staffing levels to ensure the business resources reflect current market conditions and demand for services.
Drive continuous improvement using Lean principles in safety, reliability, cost, quality and productivity within the Terminal/Sort Facility
Provide direction, leadership, and coaching to teams

Additional Responsibilities

Track the operating metrics and financial performance of services within the Terminal/ Sort Facility on a weekly and monthly basis
Identify business challenges and performance metric shortfalls and work with other managers and partners in ensuring appropriate action plans are developed, monitored and implemented.
Promote an interdependent safety culture and adherence to safety policies within the Terminal/ Sort Facility, ensuring high quality and low risk
Apply collective bargaining agreement and labour relations understanding in all operational and employee related decision making
Influence Terminal/ Sort facility labour relations discussions by providing management with the necessary information
Participate and respond to quality and safety audits
Establish, implement and control effective and efficient operating policies and procedures
Monitor performance, engagement and enablement within teams

Education

Minimum 5 years of experience managing large teams with multiple levels of reporting including unionized and non-unionized teams
Experience in a warehouse-type environment/sortation facility
Demonstrated safety leadership
Experience communicating with all levels of business

Experience

Skills