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Account Receivable Adjustment Agent / Préposé(e) aux ajustements comptes clients (Contract)

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Date: 12-Oct-2021

Location: Mississauga, ON, CA

Company: Purolator

·         Adjustment agent will provide feedback on how to minimize deduction errors to the client and our internal sales staff to ensure timely invoice payments prior to due date

·         Accounts Receivable Adjuster must be able to trouble shoot any issues and make recommendations for resolution. Such resolutions may include customers to move from mailed invoice to Online billing platforms, EDI or emailed invoice formats dependent on the line of business

·         The agent must also be able to forward write-offs with detailed explanations

·         The Adjustments Agent must be able to exhaust all efforts to ensure recommendations to minimize the number of requests that come into our Ontario AR inbox for credits.

·         The Adjustments Agent is responsible for passing audit checks and must ensure all policies and procedures are being adhered to.  This includes appropriate escalation steps followed and making detailed notes of all actions taken on all accounts.

·         The Agent will be required to work effectively with team colleagues and other key partners to execute divisional and/or departmental initiatives

·         Responsible to research, resolve & respond to Customer inquiries, and Billing discrepancies

·         Increase collaborating with other departments (Sales, Operations, Collections, Contracts and Payment Processing) alongside external customers, their representatives, and third parties to promote faster problem resolution.

·         Lead difficult issues with customers while establishing and maintaining positive relationships with internal and external customers

·         Complete all Refund Requests and Processes (Refund credits or duplicate payments)

·         Issue credits to customers as required. Also responsible to investigate credit issues and perform root cause analysis to alleviate future issues

·         Prepare necessary paperwork and correspondence as requested.

·         Co-ordinating with Sales to provide best possible customer service experience

·         Review incoming mail, payment-processing documents, fax messages, and e-mails for resolution.

·         Other duties as assigned



·         Minimum 3 years Adjustment experience

·         Good communication, organizational and problem-solving skills.

·         Ability to listen effectively and communicate under difficult circumstances

·         Great Analytical, investigative skills in finding root causes and offering resolutions.

·         Good understanding of Excel spreadsheets, v-look up, pivot table etc.

·         Excellent interpersonal skills, ability to work virtual in a team environment

·         Strong networking and communication skills to present issues and or share knowledge with internal and external customers virtually or office environment.

·         Using SAP to pull customer pins for deductions through the re-rate tool, ESO, BI, Invoice Viewer, Info Hub to name a few

·         Proven attention to detail

·         Ability to work well under pressure and with reduce Supervision.

·         Logistic experience in Accounts Receivables is an asset.

·         Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.

·         Bilingualism (French/English) would be an asset

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