Account Receivable Adjustment Agent

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Date: 04-Dec-2018

Location: Mississauga, ON, CA

Company: Purolator

Opportunities delivered
Looking for an opportunity to learn and grow within Purolator? Here is another exciting opportunity for you to help us deliver on our customers’ promises 


Job Description

  • Handle large and complex credit requests
  • Issue credits to customers as required
  • Investigate credit issues and perform root cause analysis to alleviate future issues
  • Resolution of Customer Service functions.
  • Review incoming mail, payment-processing documents, fax messages, emails for resolution.
  • Prepare necessary paperwork and correspondence as requested.
  • Co-ordinating with Sales to provide best possible customer service experience
  • Update collection system with pertinent information
  • Other duties as assigned



  • Minimum 3 years Customer Service experience
  • Keen problem solving skills
  • Good understanding of Excel spreadsheets, v-look up
  • Excellent interpersonal skills, ability to work in a team environment.
  • Above average communication skills, written and oral.
  • Proven attention to detail
  • Ability to perform root cause analysis
  • Ability to work well under pressure and with minimal Supervision.
  • Knowledge of billing, contracts, claims, debit/credits and all related areas an asset.





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:    Adjustments Supervisor

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Accounts Receivable, Finance, Customer Service

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