Collections Representative

Date: 2 Dec 2024

Location:

Mississauga, ON, CA, L5N 0E1 Dieppe, New Brunswick, CA, E1A 7P5 Dieppe, New Brunswick, CA, E1A 1N8

Posting Date:
Posting Number: 65919

Work Location Type:
Job Code:   1250
Location: Corporate Office, Moncton, Moncton Cust Care
Reports to:   Supervisor Collections

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Overview

Join our dynamic team as a Collections Representative and play a key role in maintaining strong customer relationships while ensuring timely resolution of account queries. In this role, you will handle a diverse range of responsibilities, from managing inbound inquiries to enforcing payment terms, all while leveraging your expertise in collections and accounts receivable processes.

Description

Handle all incoming calls and emails for assigned collection queries
Assist customers with invoice queries and resolve issues
Liaise between Customer, Sales and internal OTC departments (Payment Processing/Adjustments)
Collection of all past due accounts
Call and email customers to obtain payment/enforce Purolator's terms
Update collection system with pertinent information
Perform regular account updates on top critical and risk accounts to management.

Responsibilities

Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
Minimum 3 years' customer service and/or related experience in a computerized Accounts Receivable and/or Collection system environment
Keen problem solving skills
Excellent interpersonal skills with the ability to work in a team environment
Excellent telephone and email skills
ERP knowledge is an asset including S/4HANA and/or SAP
Strong customer service skills
Knowledge of PCL billing, collections, excel, debt/credit
Bilingual in French is an asset

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Posting Number: 65919

Reports to: Supervisor Collections

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on www.purolator.com/careers or https://careers.purolator.com. Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.