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Control Tower Analyst

Date:  06-Oct-2022
Location: 

Mississauga, ON, CA

This role can sit in the following cities:    Mississauga                                 

 

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.

 

Job Description

As a Control Tower Analyst, your key area of responsibility will be establishing scope for new programs, projects and initiatives led by the organization. You will also partner with business and technology teams to create requirements, epics, features, user stories, mock-ups, as well as detailed acceptance criteria and leading edge business processes. You will work with Operations in order to create a simple, meaningful, efficient solution to business and systems requirements.

 

To be successful in this role, you will be a strong team-player with the ability to manage multiple tasks and projects simultaneously. In addition, the successful candidate will have strong analytical skills with the ability to problem solve to well-judged decisions. The successful candidate will also be able to work well under pressure and respond to fast changing priorities and deadlines.  The successful candidate must be able to work independently and the ability to self teach and learn through practice.

 

How You’ll Make An Impact

• Analyze results and trends in order to assist in making appropriate recommendations and present results / findings to stakeholders

• Responsible for the development and insights of weekly, monthly, quarterly & annual digital reporting

• Collect performance data from internal and external data sources

•Establish scope for new processes, programs, projects and initiatives led by the business.

• Work with stakeholders to get consensus on project objectives, benefits, assumptions, constraints and present business analysis findings in the form of a business case (including scope statement and business requirements).

• Partner with business and technology teams to create requirements, user stories, mock-ups, as well as detailed acceptance criteria and business processes. Work with developers in order to create a simple, meaningful, efficient solution to business and systems requirements, and present this solution and obtain buy-off from the user community.

• Generate requirements documents that outline the solution in business terms, and create clear requirements to enable application development. Document elicitation results and validate that requirements are understood, agreed to and signed off by stakeholders.

• Supplement requirements with detailed use cases, business processes diagrams, wireframes and workflow diagrams to illustrate business needs.

• Manage change in scope and support solution design discussions and ensure proposed solutions aligns with requirements and maximizes value to stakeholders.

• Provides analysis of processes and workflows with suggestions for improvement. Identifies areas where process, policy or system changes can lead to increased efficiency and productivity. Support the creation and maintenance of systems, business processes, end user and Standard Operating Procedures (SOP) documentation.

 

What You’ll Bring To This Role

• 1-3 years business process experience working with stakeholders within a cross-functional matrix environment.

• Post-Secondary Diploma/Degree specialization in Business, Transportation, Commerce or a related field.

• 1-3 years advanced Microsoft Excel experience.  Development of complex macros and forms.

• Strong attention to detail

• Excellent analytical and problem solving skills

• Ability to clean and dive into messy data to find insights

• Intermediate knowledge of MS Office product suite

• Excellent analytical and writing skills, to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish solution ideas from requirements, and distinguish user requests from underlying needs.

• Experience in requirements management, including collecting, documenting, analyzing, tracing, validating, prioritizing and controlling change.

• Experience gathering and preparing level-of-effort estimates, use cases, test cases and plans.

• Able to work well under pressure and respond to fast changing priorities and deadlines.

• Highly organized and able to manage multiple tasks and projects simultaneously.

• Excellent verbal and written communication skills.

• Strong analytical skills with the ability to problem solve to well-judged decisions.

• A strong team-player with the ability to engage with all levels of the organization.

• Technical competence using software programs, including, but not limited to, Microsoft Teams, SAP TM, Salesforce, Geotab, and others.

 

 

 

 

POSTING DETAILS
Location:                    530 - Corporate  
Working Conditions: Call Centre 

Reports to:                  Transportation Systems, Compliance and Continuous Improvement Sr. Manager 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

 

 


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