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IT Business Analyst II (Salesforce)

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Date: 20-Apr-2022

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.


Job Description

The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed.  In addition, this role requires the ability to perform functional testing and related testing activities. This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels. Works with the IT Partner, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications. This role is with the Retail, Operations, and Customer Care tower and will support the Salesforce Product team.


Key Responsibilities 

  • Review, analyze and evaluate business systems and user needs.  
  • Elicit, define, assess and document detailed business and system design requirements (functional, operational, transitional, information & non-functional) for new systems & systems enhancements and identify any gaps within current capability.
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.  
  • Collaborate with architects, analysts, cross-functional project groups, to document dependencies and solutions understood by all technical groups.
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications.
  • Understanding and documenting REST API configurations and specifications. 
  • Performs analysis and evaluation of options, alternatives, and system capabilities; Identify complex process and systems solutions to address major system needs.
  • Provide strong subject matter expertise across multiple functional areas and across functional process flows or functional and cross functional teams.
  • Prepare business reports by collecting, analyzing and summarizing information and trends.
  • Understand complex system integrations including source and target systems and how they relate to each other and perform data analysis.
  • Understand and communicate the operational impact of any changes.  
  • Participating and supporting the Intake process; ability to facilitate meetings, manage stakeholders, action plans and audit requests
  • Ability to handle multiple projects and activities in a timely, organized manner & independently resolve complex, multi-faceted problems to meet the business needs.
  • Support Product Owner and/or Project Manager to document and manage requirements in Jira and Confluence.  
  • Support the Technical Architect, Developers and/or QA to identify, record, document, monitor defects in Jira, and updates documentation in Confluence and SharePoint as required.  
  • Prepare and give presentations to customers and collaborators.


What You Will Bring to Succeed

  • Proficiency in Business Analysis procedures and requirements, as well as technical analysis and design requirements.
  • Highly experienced in writing business requirements for system development.
  • Knowledge of enterprise applications and enterprise analysis.
  • SQL knowledge and skilled and experienced in working with relational database structures Experience working in a project environment and SDLC methodologies.
  • Strong oral and written communication skills.
  • Strong work ethics, integrity, and passion for helping others.
  • Creative problem solver, flexible, proactive and able to work in a fast paced, ever-changing environment.



  • Excellent verbal and written communications, as there will be much interaction with other people, as well as capturing user requirements and articulating user acceptance criteria.
  • Working knowledge of relevant development tools, e.g. JIRA, Confluence, SOAP-UI, Postman. 
  • Working knowledge of serverless applications on cloud e.g. AWS technologies, Salesforce. 
  • Available and willing to collaborate with other team members. Strong team player as well as able to work independently. 
  • Completely understands principles of agile development, and able to document business requirements as user stories (Required). 
  • Basic SQL writing skills: Microsoft SQL Server, PostgreSQL or any other RDBMS. 
  • Knowledge of SDLC, testing concepts, and testing methodologies.

 Key Requirements 

  1. A minimum of 7 years of experience in a Business Analyst role – IT background (Required) 
  2. Experience in writing technical and functional design documents.
  3. Agile/ Scrum / Hybrid experience (Required) 
  4. MS Office, MS Visio proficiency (Required) 
  5. Strong oral and written communication skills (Required) 
  6. Academic: Bachelor’s degree or equivalent experience and professional development.


Nice to Have:

  1. Cloud, AWS experience (Asset) 
  2. Salesforce Sales, Marketing, Finance (Asset)
  3. Soap UI and Postman Experience (Asset) 



  • Excellent understanding of business context and mode of operations.
  • Proven ability to identify, formalize, and problem solve business needs.
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
  • Mature perspective on architecture principles and frameworks.






Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Sr Mgr Salesforce Technical Architect 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.


Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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