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IT Business Analyst

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Date: 05-Apr-2021

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description

The IT Business Analyst performs business analysis with business and technology partners to elicit, analyze, define and validate requirements into documentation and conceptual design using appropriate techniques and visual models from which technology solutions are developed.  Works with IT Management, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications.  The IT Business Analyst bridges the needs of the business partners with the use of IT and identify options for designing and improving business systems.


Key Responsibilities

  • Define and utilize relevant business analysis techniques and methodologies to perform solution analysis and design, this could include but is not limited to:
    • Requirements management (requirements traceability, baselining, etc.)
    • Requirements elicitation (prototyping, reverse engineering, focus groups, interviews, etc.)
    • Requirements analysis such as analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases, etc.)
    • Development of functional designs or detailed user stories.
  • Drive the definition, optimization, improvement, and approved changes to new and existing business processes and IT solutions via development of business and functional requirements
    • Identify the current and future-state business processes
    • Help the business stakeholders envision the future and how their work will need to change to support the future
    • Determine operational objectives by studying critical business functions , gathering information, evaluating output requirements and formats
  • Provide continuous improvement services to improve existing business processes and inform the Management team of potential continuous improvement opportunities
  • Manage process conformance and compliance as appropriate (e.g. PCI)
  • Recommend controls by identifying problems, writing improved procedures
  • Support change management activities
    • Understand and communicate the operational impact of any changes
    • Suggest changes using analytics to support your recommendations. Actively participate in the of approved changes
  • Prepare technical and business reports by collecting, analyzing, and summarizing information and trends
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Collaborate with architects, analysts, cross-functional project groups, to document dependencies and solutions understood by all technical groups.
  • Create informative implementation, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Support Product Owner to document and manage requirements in Jira and Confluence.
  • Support testing activities
    • Create detailed, comprehensive and well-structured test plans and test cases
    • Estimate, prioritize, plan and coordinate testing activities
    • Track quality assurance metrics, like defect densities and open defect counts
    • Support QA to identify, record, document, monitor defects in Jira
    • Perform thorough regression testing when bugs are resolved
  • Contribute to team effort by accomplishing related results as needed



  • Excellent verbal and written communications skills.
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Mature perspective on architecture principles and frameworks
  • Understands principles of iterative development, and able to document business requirements as Agile user stories
  • Working knowledge of relevant development tools, e.g. JIRA, Confluence and HP ALM, SOAP-UI, Postman
  • Working knowledge of serverless applications on cloud e.g. AWS technologies
  • Available and willing to collaborate with other team members. Strong team player as well as able to work independently
  • Basic SQL writing skills: Microsoft SQL Server, Postgres or any other RDBMS


Key Requirements

  • Academic: Bachelor Degree or equivalent experience. Specialty: Computer science, management information systems, or a related field. (Required)
  • Certifications: Certified business analysis professional (CBAP) (Asset), ITIL foundations (Asset), TOGAF certification (Asset)
  • A minimum of 2 years of experience in a business analyst role and / or in other relevant roles within IT (Required)
  • Strong communication skills (Required)
  • Agile/ Scrum experience (Required)
  • MS Office, MS Visio proficiency (Required)
  • Cloud, AWS experience (Asset)
  • Basic SQL query writing experience (Asset)
  • Soap UI experience (Asset)





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  IT Senior Manager 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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