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IT Business Analyst

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Date: 23-Apr-2022

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.


Job Description

The Business Analyst (AI Conversational) performs analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. In addition, this role requires the ability to perform functional testing and related testing activities. This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels. Works with the IT Partner, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications.


Key Responsibilities

  • Review, analyze and evaluate business systems and user needs.
  • Document requirements, define scope and objectives to meet business goals.
  • Understanding and documenting REST API configurations and specifications
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Prepare business reports by collecting, analyzing and summarizing information and trends
  • Conduct and coordinate product, market, operational and related research to support strategic and business planning
  • Collaborate with architects, analysts, cross-functional project groups, to document dependencies and solutions understood by all technical groups.
  • Understand and communicate the operational impact of any changes
  • Suggest changes using analytics to support your recommendations. Actively participate in the of approved changes
  • Create informative implementation, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Support Product Owner to document and manage requirements in Jira and Confluence.
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Track quality assurance metrics, like defect densities and open defect counts
  • Support QA to identify, record, document, monitor defects in Jira
  • Perform thorough regression testing when bugs are resolved
  • Contribute to team effort by accomplishing related results as needed



  • Excellent verbal and written communications, as there will be much interaction with other people, as well as capturing user requirements.
  • Working knowledge of relevant development tools, e.g. JIRA, Confluence and HP ALM, SOAP-UI, Postman
  • Working knowledge of serverless applications on cloud
  • Available and willing to collaborate with other team members. Strong team player as well as able to work independently
  • Completely understands principles of agile development, and able to document business requirements as user stories (Required)
  • Basic SQL writing skills: Microsoft SQL Server, Postgres or any other RDBMS

Key Requirements

  • Academic: Bachelor Degree or equivalent experience. Specialty: Computer science, management information systems, or a related field. (Required)
  • 2 years of experience in a business analyst activity (Required)
  • Strong communication skills (Required)
  • Agile/ Scrum experience (Required)
  • MS Office, MS Visio proficiency (Required)
  • Cloud, AWS experience (Asset)
  • Basic SQL query writing experience (Asset)
  • Soap UI experience (Asset)






Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Senior IT Project Manager 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.


Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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