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IT Support Analyst - Contract

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Date: 30-Apr-2021

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description

This individual is responsible for working with internal customers to guide the success of IT solutions while coordinating with the larger IT landscape. In addition, providing support to the End User in computer/system related issues.  The ideal candidate is motivated and independent, self-teaching, with exceptional analytical ability, outstanding consultative and communication skills, strong judgment and the ability to work effectively with customers, IT management and colleagues, vendors and consultants.


Major responsibilities will include gathering and analyzing requirements from in IT projects, or larger roadmaps for service/process to develop/recommend best-fit solutions; provide End Users with guidance and support for day-to-day activities; and support the continued development of larger IT strategies.


  • Support several key projects for the business unit as assigned.
  • Gather and analyze customer requirements for existing process/services or IT Projects to develop/recommend best-fit solutions.
  • Provide technical and process consultation to vendor, internal end users and customers for IT products.
  • Gain an understanding of the unique business and technical requirements on each service/product to facilitate the most appropriate solution design.
  • Communicate with appropriate resources such as Product Managers, Developers, and Support team members to ensure the end users requirements are understood
  • Support the gathering of requirements review sessions, provide design review and development support.
  • Support the integration of tasks, products and process across IT and other business.
  • Participate in the quality assurance testing cycle as required; including but not restricted to, preparation and execution of test strategies, test plans, test cases and test reports in accordance with implemented STLC.
  • Ensure that project status, issues and successes are communicated to the project team, stakeholders, sponsors and all levels of management and are documented appropriately.
  • Assist in projects/solutions for them to be successfully introduced to support teams within IT, vendors and business.
  • Convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed; interpret verbal and non-verbal messages that others communicate; produce clear status reports; communicates tactfully and candidly.
  • Assist in troubleshooting issues and escalate issues to higher levels when required.
  • Ensuring the end user and vendor receives the necessary assistance to carry out the implementation, solution or support for issues
    Desired Skills / Experience
  • Well-qualified candidates are comfortable with customer/client-facing roles requiring technical know-how, have the ability to multitask extensively, and are able to continually and quickly learn new skills with little formal direction.
  • Candidates should possess a combination of consulting, technical, oral and written skills gained through a minimum of 2 years of professional experience.
  • Confirmed working history that demonstrates excellent analytical, organizational and problem-solving aptitude.
  • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Ability to grasp complex concepts related to integration of multiple systems and how they satisfy business processes.
  • Quick to understand, learn and apply Purolator’s internal IT offerings (Okta, ServiceNow, O365).
  • Experience in Service Desk or Deskside type of roles.
  • Must be a results-oriented individual with the capacity to motivate and inspire self and others.
  • Flexible to new situations and challenges.
  • Make decisions and takes timely independent action in pursuit of priorities.
  • Able to handle multiple tasks and demands and execute tasks quickly and accurately.
  • Willingness to commit the additional time and effort necessary in order to meet project milestones, implementation deadlines and the like.
  • Possess a sound working knowledge of: ITIL, process design, development, and enhancement.
  • Degree in Computer Science is preferred.
  • Must be A+ Certified.
  • Project Management fundamentals.
  • Experience in planning, tracking and delivering projects and documenting processes.





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Director IT Operations & Governance 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Help Desk, Information Technology, Consulting, Computer Science, Service Desk, Technology, Customer Service