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Bilingual Inside Sales Relationships Representative

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Date: 14-Oct-2021

Location: Mississauga, ON, CA

Company: Purolator

Open up to the possibilties!


At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description


Relationship Representatives are professionals whose primary responsibility is to manage a portfolio of Small to Medium sized businesses in order to generate and advance sales from existing customers in accordance with their retention quota. In addition, they have the opportunity to close a smaller amount of net new business in accordance with the growth sales quota.


Existing Customers
  • Manage a portfolio of approximately 300 existing accounts, with the total size of the base approximately $2 million
  • Define and manage a retention strategy with customers within assigned territory in order to continuously support customer needs and optimize sales
  • Utilize Inside Sales Playbook with customers to maximize revenue generating activity and protect the core business
  • Use Retention tasks to call customers utilizing marketing themes (new products, predictive churn) to stimulate conversations with customers
  • Act as the point of contact to handle customer’s queries, liaison for complaints in a timely manner to meet the customer’s needs


New customers
  • Accept inbound leads from SMB within threshold (8 to 30k) and create opportunity
  • Generate opportunities and prospect to new clients
  • Research accounts, identify key players, generate interest to stimulate new opportunity
  • Leverage understanding of Purolator’s solutions in order to position Purolator such that our solutions deliver high customer value to new clients


New and Existing Customers
  • Work closely with Outside Sales Executives on assigned clients within territory for joint deals above threshold of 150k
  • Onboard customers effectively
  • Update customer information and track activity in organizational database in accordance with policies and procedures
  • Prepare and maintain accurate pipeline of Net New Opportunity and SOW
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Obtain pricing requests and deliver sales presentations to clients in order demonstrate Purolator’s value add




  • Completed Post-Secondary Education





  • 1-3 years of Inside sales experience with proven success in meeting/exceeding measurable sales targets/quotas
  • 3 years of relationship management experience
  • Experience in territory management
  • Must be fluently bilingual in both official languages (french/english)



Ideal Requirements:


  • Ability to work under tight deadlines and manage multiple deliverables
  • Experience selling via telephone, email and online campaigns
  • Knowledge of territory management
  • Knowledge of industry
  • Ability to communicate in English and French (an asset)
  • Ability to initiate direct contact/build strong relationships with customers at Senior Management level
  • Comfortability with mid-high volume cold calling
  • Experience in solution selling
  • Proficiency with Salesforce or another CRM
  • Excellent written/verbal communication skills
  • Excellent time management, analytical, and organizational skills







Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Manager, Inside Sales 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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