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Manager, Retail Channel Partner

Date: 20 Nov 2025

Location:

Mississauga, ON, CA, L5N 0E1

Work Location Type: Management

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Reporting to the Director of Retail, the Manager, Retail Channel Partner, will lead the transformation of our retail partnerships and access network. This role is a means for growth and innovation—responsible for shaping future customer access strategies, driving operational excellence, and delivering scalable, market-leading solutions. The ideal candidate is a visionary thinker with strong business acumen, skilled at forging strategic alliances, and experienced in deploying disruptive technologies and programs that redefine retail experiences.

Strategic Growth & Partnership Development

Design and execute bold strategies to expand retail and agent partnerships, leveraging emerging technologies and market trends to redefine customer access.
Conduct annual competitive market gap analyses to identify high-potential locations and accelerate revenue growth.
Pursue innovative out-of-home delivery solutions and convenience-driven access models.
Evaluate and optimize existing partnerships and for long-term strategic alignment and market leadership.

Relationship & Stakeholder Management

Build and nurture strategic relationships with over 2,600 partner locations, ensuring consistent service quality and alignment with organizational goals.
Lead complex partner contract negotiations, including multi-year agreements and performance-based compensation models.
Conduct quarterly and bi-annual business reviews, and represent the organization at industry conferences as a thought leader in retail innovation.

Innovation & Program Development

Champion innovation by developing and launching disruptive access solutions, fostering a culture of experimentation and agility.
Collaborate with internal teams (IT, Marketing, Operations, Finance, Project Management) and external partners to co-create and improve transformative programs.
Develop and execute open-network strategies for parcel lockers, seasonal Pop-Ups and market driven initiatives (e.g. Urban Quick Stops).

Network Optimization & Financial Oversight

Drive data-driven decision-making using predictive analytics and advanced modeling to optimize network performance and unlock new revenue streams.
Oversee financial growth strategies, including agent loyalty programs, commission structures, and revenue tier optimization.
Ensure compliance with legal, financial, and customer service obligations.

Key Attributes

Visionary leadership with a passion for innovation and market disruption.
Ability to influence senior leadership and shape strategic roadmaps.
Expertise in emerging retail technologies and customer experience design.
Metrics-driven mindset with a focus on measurable impact and scalability.

Education

Bachelor’s degree in Business Administration, Marketing, Operations, or a related field.
Advanced management training or certifications in innovation, digital transformation, or strategic leadership considered an asset.

Experience

7–10 years of progressive experience in retail, channel management, or strategic partnerships.
Proven track record in leading major transformation initiatives and cross-functional projects.
Experience in business case development and implementation of Agile and Lean practices.
Strong relationship management skills with both internal stakeholders and external partners.
Demonstrated ability to think strategically, solve complex problems, and deliver breakthrough results.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Director Retail
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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