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Manager Adjustments and Payment Processing

Date: 14 Oct 2025

Location:

Mississauga, ON, CA, L5N 0E1

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Manager of Adjustments and Payment Processing is responsible for the activities and operation of managing a team of Adjusters and PPC agents located at the Head Office and in the Moncton Call Center. The Manager will be responsible for overseeing the day-to-day activities of credit or adjustment-related matters that come in from customers through various channels in the organization including 3rd party freight auditor portals, 3rd party freight auditors directly, emails, faxes, and internal teams like Sales and Billing.

Responsibilities

This role is responsible for overseeing the processing and verification of credits to ensure the percentage of credits to revenue remains within the credit threshold. The Manager is also responsible for all activities and operations of managing the Payment Processing team located at the Head Office. This role is responsible for actively managing the vendor relationship of our outsourced payment processing activities for cheque and electronic funds payment transfers. They are responsible for monitoring compliance with SLAs by ensuring payments are applied on time and accurately while actively identifying and solving problems and improving efficiency in the business office operations. Support the day-to-day processes and initiatives of the Payment Processing department, this includes monitoring, managing, and maintaining the daily payments received from various sources such as OBPP, Retail, and Depots.

Additional Responsibilities

Education

Experience

This position requires intimate knowledge and experience of a variety of Purolator systems. E.g. SAP, CLI, OBPP, QlikView, BI, Invoice Display, Info Hub Viewer & Mavro.

Proficiency in Microsoft Excel & Outlook with the ability to perform complex formulas/tables in Excel
Knowledge of AR processes and procedures as well as a good understanding of Purolator's T&Cs and billing rules
University or related leadership experience 3+ years in a similar role required
Ability to multi-task and analyze complex credit or payment application situations
Strong analytical aptitude and attention to detail
Independent critical thinker with decision-making ability.
An aptitude for continuous improvement and process redesign.

Skills

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Sr Mgr Accounts Receivable Collections
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

Job Segment: Call Center Manager, Call Center Supervisor, Accounts Receivable, Call Center, ERP, Customer Service, Finance, Technology

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