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National Account Operations Manager - eCommerce

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Date: 19-Feb-2021

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?


Job Description

Serving as Purolator's primary Operations touchpoint with a key eCommerce client, leading day-to-day operational activities including issue resolution, executing service delivery improvements, process improvement & report generation


The National Account Operations Manager - will:

  • Contribute to the delivery of client-specific continuous improvement initiatives and achieve the corresponding financial / operational benefits
  • Collaborate with leadership across Operational Excellence, National Field Leadership, Sales, Marketing, and Purolator International in order to achieve Purolator’s goals with this key client
  • Generate detailed Operational planning for peak and other high volume periods through collaboration and negotiation with the client and alignment to Purolator’s plan
  • Foresee, communicate and manage the impacts of changes to either our client's or Purolator’s operational processes
  • Work closely with Field Operations teams to manage service performance and volumes at the regional and terminal level to support achievement of organizational health and safety, service and financial targets
  • Build strategic relationships with the client's team to strengthen quality of daily interactions and the overall success of the various in-flight priorities
  • Remain apprised of rapidly changing e-commerce market conditions and integrate this awareness into operational decision-making
  • Other duties as assigned



  • University degree or equivalent work experience
  • 7 years’ experience in Operations & Client Management within the Transportation industry
  • Strong understanding of national  distribution networks 
  • Detailed understanding of the evolving ecommerce logistics / distribution network in Canada would be an asset
  • In depth knowledge and experience with data preparation, diagnostics, trending, and written/ verbal communication
  • Experience in identifying efficiency improvement opportunities using a data-driven, fact-based approach and implementing lean / continuous improvement initiatives
  • Strong time management and demonstrated ability to deliver results
  • Strong customer relationship management skills - Client Management experience is required
  • Experience working at / with e-Commerce retailers is an asset
  • Ability to work with ambiguity and complexity
  • Financial acumen to understand Customer performance and find opportunities to improve margins
  • Ability to work with multiple stakeholders with competing priorities and interests
  • Proven ability to persuade without direct ownership and find win-win solutions 
  • Experience communicating with and presenting to audiences at all levels of the organization
  • Advanced Excel and PowerPoint knowledge
  • Six Sigma Green Belt preferred (Black Belt an asset)
  • Network engineering and / or quality backgrounds are assets
  • Must have the ability to travel within Canada and the US to client and Purolator facilities
  • Successful candidate does not necessarily need to be situated at our Mississauga Corporate Office





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Sr. Manager Amazon Operations 

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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