National Project Integration Consultant

Description

As a National Operation’s Project Integration Lead, you will be working closely with Operations and cross functional stakeholders to successfully implement project initiatives into our business processes. You will participate in requirement gathering and future state solution discussions to drive positive change within affected business teams. You will lead a take-to-company team by coordinating change management, training, communication and other required activities to ensure successful pilot, deployment and stabilization phases into Operations. Work with Operations on-site in Terminals and remotely, observing processes and soliciting feedback by affected employees. You will be responsible for advocating for Operations and bringing their concerns back to the project team to incorporate into future requirements and solution development. Support during User Acceptance Testing (UAT) cycles, including writing and executing test cases and supporting technical deployment activities.

Responsibilities

• Analyze business requirements to identify current-state and future-state gaps and develop deployment strategies to effectively implement changes across Operations and other departments.
• Lead cross functional business teams to operationalize changes depending on project deliverables: new capabilities and business processes, future technological enhancements, and applications
• Share and integrate best practices and deployment frameworks into the Tech To Company (TTC) approach, including change management, pilot site selection, readiness assessments, deployment planning, communications, training, and other deployment activities.
• Ability to manage multiple projects simultaneously and quickly ramp up when assigned to new initiatives.
• Visit terminals or business teams to understand current challenges and gather feedback on current and future solutions
• Part of the project team and advocate for Operations within the project, identifying potential risks and escalating issues when gaps are identified
• Communicate regularly with operations and other stakeholders on upcoming changes, expectations and status updates
• Develop and execute deployment strategies across Operations and business functions, ensuring proper resourcing and end-to-end delivery within established timelines to achieve project goals.
• Participate in UAT activities. These activities may include the following;
  • Prepare and execute test cases assigned
  • Providing concise and accurate documentation of defects and issues to the UAT Lead
  • Perform landing tests on the day of the launch during non-business hours (early morning hours & Weekends) to ensure smooth deployment

Experience

• Bilingualism (French and English) is a preferred asset
• 5-7 years of Operational experience (Management level preferred)
• 2-5 years of Operational experience in the deployment of processes or technologies to Front Line and Management Levels.
• Thorough understanding of the Operational systems and processes
• Experience with change management methodology (Certificate is an asset)
• Experience with Project Management (PMP designation is an asset)
• Lean/Six Sigma Training (Green Belt is preferred)
• Post-Secondary Education preferred
• Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
• Self-directed, motivated and able to work independently and in team environment
• Strong leadership, project and time management skills with the ability to prioritize competing projects
• Strong communication skills
• High attention to detail
• Ability to work flexible hours including weekends
• Must be able to address time sensitive demands on a continuous basis. Support is sometimes required at off-hours for release validation, issues affecting Operations, and meeting deadlines
• Ability to work remote, connectivity is required