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Payment Processing Supervisor

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Date: 23-Dec-2020

Location: Mississauga, ON, CA

Company: Purolator


  • Supervises and manages the day-to-day operations of the payment processing team
  • Maintains staffing schedules and levels to match volumes and work flows as needed
  • Interacts proactively and professionally with internal and external customers working to find the root cause and a resolution
  • Ensures successful completion of My Career activities for direct reports
  • Ensures employees have the necessary training, tools, resources, supplies, technology and support to be effective in their roles
  • Plans, delegates and controls work assignments for the team to ensure both routine and special
    assignments are supported and covered as needed
  • Handles all employee related issues and resolves as required
  • Ensures accurate application of all customer payment methods via Cash, Credit card, Cheques\ Direct & EFT deposits to customer invoices
  • This involves research, reporting, balancing cash logs and deposits, receiving and posting payments into SAP for courier and CLI for freight/ logistics alongside moving funds between various general ledgers. 
  • Reviews all bank account reports daily to ensure reconciliations are completed and they are balanced
  • Has comprehensive experience with: SAP, MS Office 365, Online Invoice and freight auditor portals, Salesforce, and other applications
  • Handles customer service inquires in real time as needed, including complaint investigation and follow up
  • Builds and drives a high performance team to maintain and exceed departmental targets and researches and corrects misapplied or unapplied payments
  • Ensures regular audits are conducted are being reviewed and investigated in a timely manner
  • Report preparation and other duties as required
  • 3+ years in cash application experience
  • Excellent organizational, communication and problem solving skills, with the ability to coordinate a wide range of duties and responsibilities
  • Proven leadership skills with the ability to manage and motivate a high performance team while operating in a fast paced demanding environment
  • Ability to tracking the progress of numerous projects while maintaining daily targets
  • Well-developed interpersonal and communications skills with all levels of clients and employees
  • The ability to Listen effectively and communicate under difficult circumstances
  • Prior knowledge of cash application processes, invoicing, and general ledgers
  • Ability to collaborate with colleagues and other key partners to execute divisional and/or departmental initiatives.
  • Strong skills in MS Office 365 and the ability to learn new applications quickly
  • Excellent Analytical skills to find root causes and implement continuous improvements

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