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Product Manager - 12 Month Contract

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Date: 08-Jun-2021

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

 

Job Description

Reporting to the Manager, Digital Product - Shipping Channels, the Product Manager will be responsible for managing the online which includes leading new feature initiatives, optimizing current features and driving profitable revenue growth.

 

Responsibilities:

Shipping Channel New Product Development

  • Lead cross-functional team to deliver new functionality to our online shipping channels .
  • Pro-actively seek gaps and opportunities in market through researching industry trends, customer needs, and competitors behavior to achieve a ‘Product/Market Fit’
  • Build the bridge between our customers and development team by creating and communicating product requirements for new product development,
  • Collaborate with Engineering team on innovative solutions and clarify the desired outcome to help increase the overall customer experience
  • Use design thinking and iterative development processes for developing and testing hypotheses
  • Lead enhancements to continuously optimize shipping channel. Work closely with business stakeholders, design agencies and IT.
  • Manage, and maintain product backlog focusing on business value and priority while delivering incremental value
  • Conduct cross platform product design based on usability study
  • Develop and monitor product KPIs, metrics and feedback of the digital shipping channels
  • Design and execute innovative POCs to continually enhance customer experience for shipping channels.

 

Shipping Channel Management and Optimization

  • Become the Subject Matter Expert and owner for the online Digital Shipping Channel portfolio by understanding customer use cases for online channels
  • Own the customer experience for each channel – ensure that customers can easily achieve their desired outcomes on each channel  
  • Develop and implement processes for continuously collecting customer feedback, measuring performance and identifying areas of opportunity for each channel

 

Take to Market

  • Drive awareness and adoption of Purolator’s digital shipping capabilities
  • Provide direction on customer messaging for each channel
  • Measure and assess the performance of campaigns and provide recommendations
  • Support customer care and sales team with product information and positioning

 

Qualifications

  • 5+ years of experience in logistics (courier, freight, brokerage, import, export etc) is highly desirable
  • 5+ years of experience in a product management, preferably in an agile environment
  • Strong background in Online User Experience and e-commerce
  • Experience with understanding the core problem, identity opportunities and successfully building business case for proposed solutions
  • Creative thinker with experience in different customer research methodologies and the ability to provide solutions that meet customer needs
  • Customer champion with design and user experience knowledge to continue a customer first culture in the organization
  • Proven ability to establish relationships across all levels within organizations
  • Communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines.
  • Able to excel in a dynamic environment, lead and manage several projects simultaneously, strong time management and prioritization skills
  • Ability to dive into the technical details and are able to understand technical concepts
  • Thorough knowledge of and experience with a broad range of technologies, including common internet protocols, web analytics, API’s, and other foundational web technologies that underpin modern digital applications.
  • Full stack development and technical expertise would be an asset
  • Managed agency / supplier relationships in previous roles
  • University degree in Business (MBA), Computer Science or Engineering preferred

 

 

 

 

POSTING DETAILS
Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Manager, Product Management 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.



We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.



At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.


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