Qlikview and PBI Administrator (12 month contract)

Posting Date:                                 
Posting Number:                          62765   

Work Location Type:                    Remote 
Job Code:                                      546 
Location:                                       Mississauga  
Reports to:                                    Director Reporting and Analytics 

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As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Job Description

*Please note that this is a 12 month contract position

The Qlikview Administrator will support applications built with Qlikview and will evolve to other business intelligence tools within a newly built AWS environment. This includes support and administration of these tools, as well as end-user experience, support, documentation, and training.

Responsibilities:

• Collaborates closely with desktop support, security, infrastructure, and other technology teams to ensure tasks are completed effectively and efficiently.
• Utilizes ServiceNow (our ticketing system) to resolve technical issues submitted. Continuously updates/documents tickets.
• Provides direct problem resolution/help desk support to corporate office and remote user systems for tickets/issues related to any Qlikview service.
• Performs remote troubleshooting through diagnostic techniques and pertinent questions.
• Works with third-party vendors to offer support for hardware in the field.
• Provides "white glove” service of the highest level to senior executives in a timely fashion.
• Identifies and suggests possible improvements on procedures.
• Documents changes made using the IT Change Process.
• Promotes teamwork and collaboration. Identifies opportunities to assist other team members with their book of work. Coaches and mentors direct reports and peers.
• Shares responsibility of a subject matter expert (SME) Qlikview for the company.
• Ensures that solutions, processes, and business knowledge is documented and communicated to other members of the technology team to mitigate single point of contact risk.
• Maintains security by monitoring the system for potential vulnerabilities, identifying risks, and takes action to mitigate them.
• Manages, supports, and provides technical expertise for Qlikview.
• Writes and maintains scripts to install new settings or deployments and remediate issues to support users.

Requirements:

• Bachelor’s degree in information technology, computer science, or a related field preferred
• 5-7 years of experience supporting Windows operating system
• Extensive successful configuration and management experience in Qlikview, Qliksense, and Office 365 products (Exchange, OneDrive, Teams, Intune, SharePoint, etc.) as well as Active Directory/Intune policy implementation and troubleshooting
• Deep knowledge and understanding of Active Directory, group policies, M365 security and compliance related technologies (including retention policies), and DNS.
• Demonstrated ability to successfully manage multiple projects and priorities
• Aptitude to learn (keep up with technology evolution and growth) and ability to research to find answers and potential solutions.
• Proven ability of analyzing Qlikview / Qliksense environments and M365 usage data to identify issues and usage patterns.
• Exceptional communication skills, specifically the ability to transform technical concepts and processes into clear, concise, “everyday” language for all audiences.
• Proven understanding of PowerShell scripting to automate tasks and analyze data

POSTING DETAILS
Location:                    530 - Corporate  
Working Conditions: Office Environment 

Posting Number:         62765 

Reports to:                  Director Reporting and Analytics 
 

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. 
 
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com. 
 
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play. 

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