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Service Directory Specialist

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Date: 14-May-2022

Location: Mississauga, ON, CA

Company: Purolator

Open up to the Possibilities!
At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. If you have questions, please feel free to ask during your interview.


Job Description

The Service Directory Specialist will support all Service Directory activities including maintaining and updating our core platform, performing UAT testing, supporting product launches and performing support analysis.


In this role you will work cross-functionally with Operations and IT to ensure the service directory is up to date and optimized.


 Key Responsibilities


  • Support Freight and Courier Service Directory activities on an ongoing basis
  • Maintain databases and align postal code classification as per internal processes
  • Process and implement all service level changes in a timely manner
  • Participate in all UAT for Service Directory for all Corporate projects
  • Work with cross-functional team to develop business cases for service changes and implement them upon management approval
  • Support all activities related to internal and external communication for implemented service changes
  • Provide support for inquiries from various teams and investigate, validate or provide data as required
  • Support year-end activities including Peak planning and communications





  • Equivalent to completion of university, specializing in Business, Marketing or Engineering preferred
  • 1-2 years business experience in a data management capacity, demonstrating high levels of responsibility in a fast-paced environment  
  • Excellent communication skills – verbal and written
  • Strong computer skills including Microsoft Office Suite – especially Excel and Access
  • 1-2 years business experience in test case creation and execution (UAT in Jira, Quality Center or similar)
  • Detail-oriented with the ability to work independently or collaboratively, to yield quality output
  • A creative mind, with the ability to think outside the box
  • Motivated to take initiative, and the ability to identify anomalies and solve problems
  • Knowledge of geography would be an asset.
  • Prior experience working with SAP considered an asset





Location:                    530 - Corporate  
Working Conditions: Office Environment 

Reports to:                  Manager, Product Manager 

We are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.


Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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