Team Lead, Credit Adjustments

Date: 6 Jan 2025

Location:

Mississauga, ON, CA, L5N 0E1

Posting Date:
Posting Number: 65422

Work Location Type:
Job Code:   1307
Location: Corporate Office
Reports to:   Manager Adjustments and Payment Processing

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

We are seeking an experienced and proactive Team Lead to join our Accounts Receivable Team. In this leadership role, you will be responsible for overseeing the adjustments and credit processes, ensuring the accuracy and efficiency of daily operations, and leading a team of skilled professionals. If you possess a solid background in credit management and adjustments, coupled with a passion for team development and process improvement, we invite you to apply

Responsibilities

Oversee the day-to-day operations of the adjustments and credit processes, ensuring timely and accurate processing of customer adjustments and credits.
Approve credit applications and make credit decisions within the assigned authority.
Resolve complex adjustment and credit-related issues escalated by internal and external clients, ensuring a high level of customer satisfaction.
Monitor daily workflows, ensuring team members meet deadlines while maintaining a high standard of accuracy.
Ensure compliance with company policies and terms and conditions in all tasks.
Regularly review the quality of work produced by the team, taking corrective actions as needed to maintain standards.
Identify and implement process improvements to enhance efficiency and effectiveness, fostering a culture of continuous improvement.
Collaborate with cross-functional teams, including Finance, Sales, Operations, and Customer Service, to resolve adjustments and credit-related inquiries effectively.

Additional Responsibilities

Lead, mentor, and guide the Adjustment Team by providing training, feedback, and support to enhance performance and skill development.
Conduct regular performance evaluations and one-on-one meetings to encourage team members’ professional growth.
Ensure team goals are met by focusing on key performance indicators (KPIs) to drive performance excellence.

Education

Experience

3+ years of experience in an Accounts Receivable role, preferably credit adjustments.
In-depth knowledge of Purolator credit policies and adjustment processes.
Strong leadership skills with the ability to motivate, inspire, and provide guidance to team members.
Excellent analytical and problem-solving abilities.
Exceptional communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Experience with ERP systems (e.g., SAP S4/Hana) and Microsoft Office Suite.
Familiarity with systems such as OBPP, QlikView, BI, Invoice Display, Info Hub Viewer, and Pin Lookup preferred
Adaptability and flexibility in response to changing business needs and priorities.

Skills

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Posting Number: 65422

Reports to: Manager Adjustments and Payment Processing

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.