Technology Business Analyst

Date: 2 Apr 2025

Location:

Mississauga, ON, CA, L5N 0E1

Work Location Type: Professional

Posting Date:
Posting Number: 66539

Work Location Type:   Hybrid
Job Code:   1588
Location: Corporate Office
Reports to:   Manager Technology Product

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Purolator Digital Channels team is a division of Purolator’s IT department, dedicated to the development and engineering of customer facing applications. Our goal is to deliver applications to enable Purolator to be the premier freight, parcel, and logistics provider in Canada.

The Role

The Business Analyst is responsible for performing analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. In addition, this role requires the ability to perform functional testing and related testing activities. This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels. Works with the IT Partner, architects, analysts, business stakeholders, and external service providers to understand the underlying technologies and applications.

Responsibilities

Review, analyze and evaluate business systems and user needs.
Document requirements, define scope and objectives to meet business goals.
Understanding and documenting REST API configurations and specifications
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Prepare business reports by collecting, analyzing and summarizing information and trends
Conduct and coordinate product, market, operational and related research to support strategic and business planning
Collaborate with developers, architects, analysts, cross-functional project groups, to document dependencies and solutions understood by all technical groups.
Understand and communicate the operational impact of any changes
Suggest changes using analytics to support your recommendations. Actively participate in the of approved changes
Create informative implementation, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Support Product Manager to document and manage requirements in Jira and Confluence.
Create detailed, comprehensive and well-structured test plans and test cases
Estimate, prioritize, plan and coordinate testing activities
Track quality assurance metrics, like defect densities and open defect counts
Support QA to identify, record, document, monitor defects in Jira
Perform thorough regression testing when bugs are resolved
Contribute to team effort by accomplishing related results as needed
UAT Testing of new features, Enhancements, Bugs, and other testing duties as assigned

Qualifications

Excellent verbal and written communications, as there will be much interaction with other people, as well as capturing user requirements.
Working knowledge of relevant development tools, e.g. JIRA, Confluence.
Working knowledge of serverless applications on cloud
Available and willing to collaborate with other team members. Strong team player as well as able to work independently
Completely understands principles of agile development, and able to document business requirements as user stories (Required)

Requirements

Academic: Bachelor’s degree or equivalent experience. Specialty: Computer science, management information systems, or a related field. (Required)
2 years of experience in a business analyst activity (Required)
Strong communication skills (Required)
Agile/ Scrum experience (Required)
MS Office, MS Visio proficiency (Required)
Cloud, AWS experience (Asset)
Basic SQL query writing experience (Asset)
Soap UI experience (Asset)
Working knowledge of JIRA & Confluence.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Posting Number: 66539

Reports to: Manager Technology Product

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills.  To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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